We are on SAP BusinessObjects BI Platform 4.1 Support Pack 5 Patch 3 (Windows 2012 and Tomcat and we use Windows AD Authentication. Recently we started noticing one issue - New users are not mapped into BO from AD. Our Windows AD plugin scheduler runs for every 20 mins. Existing user’s role updates as expected but new users are not added to the system. There are NO errors in the Event logs, Application logs or Tomcat logs. But when we click on manual update on the Windows AD, it fetches the new user. SAP recommendation is to increase the schedule from 20 mins to 8 hours. We still face the issue.
Any help is appreciated.
I agree with SAP’s recommendation… having the update run every 20 minutes is an overkill. One location to look at is the schedule history of the update schedule in Instance manager. Check if the latest instance has run successfully or if it failed.
We are on 4.2 SP6 patch 4 and we sometimes see a similar problem. In our case we may have multiple new users and 1 or 2 may not get mapped into BO. When this happens we will manually run it and they will get mapped. Ours is scheduled to run every 2 hours. I also discovered if we run the AD update immediately after entering a new user into the AD group the user will not get mapped. The Infrastructure group says it is probably because the update to the AD group has not replicated through all the domain servers and could take a few minutes.
We have 4 Domain Controllers and it takes approximately 15 mins to replicated across all. But in BO, it doesn’t reflect even after 2 days.
We have checked in all the DC’s to make sure, the account exists there.
As soon as it updated manually, it reflects in BO.
Thanks for the reply.
From BO perspective, nothing changed and it has worked for 5 years.
We have only AD Group alias update is scheduled. my understanding is that, it will refresh members of the groups that added to the CMC. And it worked for us several years.
Thanks for the article. But it doesn’t apply here. All services are included in the AJS and AJS is enabled and running without any issues.
I also, enabled User Alias schedule. But after that also, user is not showing in th e CMC.
I do not see any Windows AD schedules in the programs or Instance Manager.