User cant send documents to users in other groups

Hi All,

One of the casual users cant send documents to other users. I dont get any error messages or anything and it says “document sent successfully”, but the person it is send to never gets it in the inbox.

I have given the user previlege to “Send documents to users in the same and Other groups” and previleges are deined for other users the same way and it is working fine for other users. I dont know what else could be missing which is causing it not to work. By the way i’m on 6.1.a.

Thanks for any help.

Kashif


Kashif Saeed :pakistan: (BOB member since 2004-06-02)

Is the person whom the document is being sent is present in multiple document domains.

There might be slight chance you are sending a document to a diffrent domain.


JaiGupta (BOB member since 2002-09-12)

I suggest you do a scan/repair/compact on the security domain. I’ve seen this “unstick” things.


Steve Krandel :us: (BOB member since 2002-06-25)

Thanks for your replies Jai and Steve.
I made sure that I am sending the document to the same domain and I also ran a scan/repair/compact on the security domain.

Still the problem persists. I applied the same settings to other users and it seems to be working fine.

Thanks

Kashif


Kashif Saeed :pakistan: (BOB member since 2004-06-02)

What if you create a new Business Objects user ID with the same rights, does it work then for this new user ID?

Did you check on techsupport of Business Objects if this is one of the many bugs of 6.1a?


Andreas :de: (BOB member since 2002-06-20)

Thanks for your reply Andrea.

When I create a new user with the same previleges, it works.
I filed a case with BO tech support and the lady I got had no clue what I was talking about, as if I was talking in chinese :slight_smile:
She was supposed to do a research on it and get back with me…never did though.

Thanks

kashif


Kashif Saeed :pakistan: (BOB member since 2004-06-02)

Saeed
We are having the same issue. Did BO resolve this case? If so, could you point us in the right direction.


JSanthanam :india: (BOB member since 2003-12-17)

Help please! We are having the same issue here. Users who belong to 2 different groups are unable to send documents to each other. However, the moment we move them to be in the exact same group, they send and recieve documents. The “Send documents to users in other groups” is enabled along with the “Send documents to users in the same group”. What Supervisor setting are we missing?


JSanthanam :india: (BOB member since 2003-12-17)

I am now encountering the exact same problem. Users cannot send documents to users in another group, when they do send they get success message. As General Supervisor I can send a document to a user successfully

Was there any update re this issue ? Has it been recognised as a bug of 6.1a ?


danh (BOB member since 2005-09-06)

JSanthanam I apologize that I never saw your post :oops: . I don’t know how I missed it. Anyways, I think it was either the version or giving the user “Manage Email Publications” right under the Publications folder.

kashif


Kashif Saeed :pakistan: (BOB member since 2004-06-02)

Thanks for the response, since sending I have found a solution in a similar discussion on this site. Issue for me was that on the Business Objects side View all Users had been hidden. When I enabled this problem was solved.

This solution is mentioned in this discussion
https://bobj-board.org/t/31225


danh (BOB member since 2005-09-06)