Hi all
We just move to v.5.0, but I’m having some troubles, when trying to run any query the program is displaying the following error. Unhandled Exception
Code c0000005
Description: Exception_Access_Violation
And then the program shuts down.
Why is this happening, is an installation failure? Or maybe has to do with the computer capacity?
Any help is really appreciated
Best Regards
Omar
Listserv Archives (BOB member since 2002-06-25)
Can you give more details? Does this happen thru Webi reports, full client on the web, business objects client? Does it ever work, sometimes or always fails…?
I saw one tech note on a similar error that said too short a timeout on a connection can cause this error, or maybe a damaged objects.lsi file… If you stop and restart (the server if using webi, your pc if full client) - does that help?
BrentHi all
We just move to v.5.0, but I’m having some troubles, when trying to run
any query the program is displaying the following error. Unhandled Exception
Code c0000005
Description: Exception_Access_Violation
And then the program shuts down.
Listserv Archives (BOB member since 2002-06-25)
We have the same problem, but it only happens on a few queries so far. It’ll happen everytime on the same query from some machines, but not on all. And it doesn’t happen on all queries from that same machine. I’ve tred recreating the universes affected and the associated queries with no success. Scan and Repair, ditto.
In our environment (MS SQL Server 6.5 and 7.0), I’ve seen the error being caused by conflicts with:
c:\business objects\businessobjects 5.0\qyunv50.dll c:\winnt\system32\mfc42.dll (on the NT machines) c:\windows\system\sqlsrv32.dll (on the Win95 machines) and
c:\windows\system\msvcrt.dll
It must be 5.0, because we never had this problem with any 4.x or 3.x versions. It’s currently an open ticket with BusObj.
When you get the error, hit the “save” button and forward the log it produces to TechSupport.
I’m curious if any other shops have seen this “bug” (the error actually has a picture of a bug on it) and what steps they’ve taken to correct it.
Listserv Archives (BOB member since 2002-06-25)
Funny you mention msvcrt.dll - I saw minimum version requirements on this in the installation white paper - have you checked the version of that dll, maybe ugpraded it via Microsoft?
I cant find the details now, but I know I have seen that in some BO documentation, maybe check the knowledge base while waiting out tech support?
Brent
Listserv Archives (BOB member since 2002-06-25)
I’ve been getting this bug the past 2 days - I’ve been writing new queries. It seems to happen when I have saved a query with a lot of data (?) I’m thinking it’s not enough memory…
Nancy
Listserv Archives (BOB member since 2002-06-25)
That begs the question, have you tried upping memory on the server via Servconf?
Just a thought
Brent
Listserv Archives (BOB member since 2002-06-25)
It is just what Dave has said, I’m working with full client, I’m also having problems with my login & password, at the moment I tried to start BO an “Internal Problem” message pops up; but in the past when I tried to run BO I had the same message with the Bug picture and everything, it also showed that were problems with some .dll files but I didn’t get to write the names down. There is only one login accepted, the one created by the general supervisor, the problem is that, even if I start BO with this login I can’t run any query at all, the message with the bug pops up always, I can’t get to work with this version. I’ll contact tech support.
Thanks for your messages
Brgds
Omar
Douglas, Brent wrote:
Can you give more details? Does this happen thru Webi reports, full client on the web, business objects client? Does it ever work, sometimes or always fails…?
I saw one tech note on a similar error that said too short a timeout on a connection can cause this error, or maybe a damaged objects.lsi file… If you stop and restart (the server if using webi, your pc if full client) - does that help?
Brent
Hi all
We just move to v.5.0, but I’m having some troubles, when trying to run
any query the program is displaying the following error. Unhandled Exception
Code c0000005
Description: Exception_Access_Violation And then the program shuts down.
OR search: Mail to listserv@listserv.aol.com, ‘search a_phrase in BUSOB-L’ Unsubscribe: Mail to listserv@listserv.aol.com, ‘unsubscribe BUSOB-L’
Listserv Archives (BOB member since 2002-06-25)
Nancy,
What is the error message?
Listserv Archives (BOB member since 2002-06-25)
We have had problems with this error also. The only time we had this error appear consistently was when we had deleted a universe and named the new universe the same name. Once the original universe was deleted from the user’s machine, she only got the error at “random” times like the rest of us.
Listserv Archives (BOB member since 2002-06-25)
We have had problems with this error also. When I created Universe and tried to save it I got this message. I called Business Objects Tech Support and opened Case. Their recommendations (if the first step did not help used the next one):
After that I backup all Universes and Reports from C:\ drive and deleted everything included BO folders and cleaned Registry and after that installed BO again. Now for the last two days I did not get the same messages
Good luck
Modest Orman
Listserv Archives (BOB member since 2002-06-25)
Hi all,
I found at least one fix for the infamous unhandled exception errors… it seems that my bomain.lsi file had gotten corrupted…
I deleted the bomain files and did a safe recovery - I stopped getting those errors, at least for now.
FYI,
Brent
Listserv Archives (BOB member since 2002-06-25)
Brent,
Could you have just deleted the BOMain.lsi without doing the safe recovery? If I recall correctly, the BOMain.lsi will be created when you log in, if it doesn’t already exist.
Michael Welter
Sr. Technical Analyst
AirTouch
I deleted the bomain files and did a safe recovery - I stopped getting those errors, at least for now.
Listserv Archives (BOB member since 2002-06-25)
Yes, it just didn’t dawn on me that this was (maybe) the culprit…
Brent
Brent,
Could you have just deleted the BOMain.lsi without doing the safe recovery? If I
recall correctly, the BOMain.lsi will be created when you log in, if it doesn’t
already exist.
Listserv Archives (BOB member since 2002-06-25)
Question: Has anyone noticed a relation between “Unhandled Exception Error” and “You are not authorized to use this document FMR0008”? I receive an Unhandled Exception, choose save (to busobj.log) and can only abort. The log file seems also to abort - can’t find it anywhere. I can access the document during the same NT session, but cannot in a new one?? Could there be any correlation?
Listserv Archives (BOB member since 2002-06-25)
Hi all I am running Business Objects 5.0.2 One of my reports gave me the error below. Now every other report I try in this Universe gives the same error.
Does any one know a way around this?
Do I need to re-install?
Is it possible to recover this report?
Thanks
Unhandled Exception
Code: c0000005
Description: EXCEPTION_ACCESS_VIOLATION
Call stack:
Listserv Archives (BOB member since 2002-06-25)
The first thing I would try is a reinstall. Do an uninstall first, and then reinstall. Try opening one of the documents that was OK before trying to open the one that caused the crash. If that’s OK, then try the one that crashed. If it crashes again, the document may be corrupted and unrecoverable. If it doesn’t, be happy. 
Hope that helps.
Paul
On Wednesday, April 26, 2000 1:28 AM, “Olusola Osinoiki” [oo34912@GLAXOWELLCOME.CO.UK] wrote:
Hi all I am running Business Objects 5.0.2 One of my reports gave me the error below. Now every other report I try in this Universe gives the same error.
Does any one know a way around this?
Do I need to re-install?
Is it possible to recover this report?
Thanks
Unhandled Exception
Code: c0000005
Description: EXCEPTION_ACCESS_VIOLATION
Listserv Archives (BOB member since 2002-06-25)
Unhandled exception errors are the biggest issues we have had with 5.02. I have placed roughly 5 different cases to Tech Support regarding these issues. These can happen in a variety of places in the 5.02 end user module. We have found the following:
Overall, this is a frustrating error and even harder to try to fix. Never has just re-installing worked. We have done it some many times we now have the license key memorized!
Listserv Archives (BOB member since 2002-06-25)
Harley,
fyi - we are not just one to face this Unhandled Exception error …
Listserv Archives (BOB member since 2002-06-25)
I encountered a similar problem. I inadvertantly linked a core universe ‘C’ to universe ‘A’. Not realising that universe ‘C’ was already linked to universe ‘B’. Universe ‘B’ was already linked to universe ‘A’. Still with me … ???
Having two references to the same core universe caused all existing reports bulit on universe ‘A’ to fail … on all clients.
Hope this embarrassing design flaw helps. John.
Listserv Archives (BOB member since 2002-06-25)
Hi,
most of our problems with unhandeled exception errors sorted out with deleting the universes from the users PC , so that they get reimported from the repository the next time you use them. Give it a try it couldn’t harm.
Mathias
Hi all I am running Business Objects 5.0.2 One of my reports gave me the error below. Now every other report I try in this Universe gives the same error.
Unhandled Exception
Code: c0000005
Description: EXCEPTION_ACCESS_VIOLATION ------------------------------------------------------------------ Sola
Listserv Archives (BOB member since 2002-06-25)