Unhandled exception error in BO 6.1.0 when refreshing report

[system]

I have been getting the above mentioned error whenever we refresh a report. These reports havem multiple data providers, some of these data providers have been used as sub queries (using the query on results feature in BO6.1.0) in data providers in these reports.

Below mentioned is error

Request your help in resolving this issue ASAP.

My backend is Oracle 8.1, Win2K Prof., BO 6.1.0
Regards
Sanford

1 processor Pentium Family 6 Model 5 Stepping 2
Windows 2000 Workstation v5.0 build 2195 (Service Pack 3)
Physical Total/Avail: 130.616 Kb / 5.888 Kb
Temp directory C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\ (5.139.040 Kb available)
‘1002-4757-3A-1028-0089’ video card
800 x 600 with 65536 colors

Unhandled Exception
Code: c0000005
Description: EXCEPTION_ACCESS_VIOLATION

Call stack:

Module at 0x22230000: C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\cube.dll v 61.0.0.1605 [French (France)]
address: 0x2232a300
address: 0x01000006

Application:

1076 “C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\busobj.exe” -user “Xxxxxxx” -pass “Xxxxxx” -keyfile “bomain61” -online
current thread 0x524
started: Wednesday, March 03, 2004 at 17:31 PM
ends: Wednesday, March 03, 2004 at 17:32 PM
User mode: 14210 ms Kernel mode: 4596 ms

[Edit: Modified Application line above to mask-out userid and password – I don’t think you want anyone to hack in… – Anita]

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smd_2108 (BOB member since 2004-03-09)

[system]

Try some of these resolutions:

Unhandled Exception Error C0000005 - how to fix it!

The Unhandled Exception Error (C0000000005) is caused by a number of different things. It seems to be a kind of catch all for those errors that BO doesn't have a more specific error message for. You can upgrade to higher service packs to get this message less often but it still occurs even within 5.1.5. Here are a number of causes and potential resolutions. 1. Part of the Business Objects NT profile becoming corrupt. Remove the following registry key: Go to registry key HKEY_CURRENT_SOFTWA…

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Nick Daniels (BOB member since 2002-08-15)

[system]

Hi smd_2108,

Did u find any solution to the unhandled exception ? I am also experiencing a similar issue.

Jimmy

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jim_dav2002 (BOB member since 2003-03-28)

[system]

I filed a case with tech support some time ago, but in the end we had to conclude that both 5 and 6 version have the same tendency to become unstable on W2000 in the Case when memory in use exceeds starts to exceed the standard available internal memory.

So, when having nothing open (but Mcfee running) mem usage of my desktop is about 155Mb. With some applications open and approaching 260Mb (I have 256 Mb internal) problem tends to appear.
Same goes for other users on W2000, both with versions 5.1.3 and 6.1a.

Never noticed this instability with W98 and we are going to test with XP…

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blom0344 (BOB member since 2002-09-04)

[system]

Hi everyone

Have this issue at the moment, I am very interested to know if any conclusions have been made with it.

Hvae you solved the issue or have you found any workarounds.?

Best regards

Allan

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A.Christensen (BOB member since 2004-05-03)

[system]

I’m having the same issue. I’ve tried Nick’s suggestions. The problem only started happening for some reports, upon migrating the user from 5.1.4 to 6.1b. Just after logging in, I can open the problem reports, but only the first one I try. After the first one is opened (and even after closed), all other problem reports will blow up. It could be memory-related, but it seems related to specific reports too. The client runs XP.

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Italo Sessegolo (BOB member since 2002-08-29)

[system]

Hello!

After upgrading to 6.1b we are facing the same error.
The error occurs when a user tries display the values a lov when filling in prompts.

Here is my error log:

1 processor Pentium Family 6 Model 8 Stepping 10
Windows 2000 Workstation v5.1 build 2600 (Service Pack 1)
Physical Total/Avail: 523.696 Kb / 303.476 Kb
Temp directory C:\WINNT\Profiles\SRZSSN\LOCALS~1\Temp\ (4.573.445 Kb available)
‘Unknown’ video card
1024 x 768 with 65536 colors

Unhandled Exception
Code: c0000005
Description: EXCEPTION_ACCESS_VIOLATION

Call stack:

Module at 0x22250000: C:\Program Files\BusinessObjectsEnterprise\bin\cube.dll v 61.21.214.3214 [French (France)]
address: 0x223966f3
address: 0x0012e644

Application:

3812 “C:\Program Files\BusinessObjectsEnterprise\bin\busobj.exe”
current thread 0xEF0
started: Monday, September 13, 2004 at 8:44 AM
ends: Monday, September 13, 2004 at 8:47 AM
User mode: 5656 ms Kernel mode: 3406 ms

Loaded modules:

0x00320000	C:\WINNT\System32\MSVCIRT.dll	 v 7.0.2600.0 	[English (United States)]
0x00400000	C:\Program Files\BusinessObjectsEnterprise\bin\busobj.exe	 v 61.21.214.3214 	[English (United States)]
0x00C60000	C:\Program Files\BusinessObjectsEnterprise\bin\language\userappen.dll	 v 61.21.214.3214 	[French (France)]
0x00CF0000	C:\Program Files\BusinessObjectsEnterprise\bin\language\dpvbadlgen.dll	 v 61.21.214.3214 	[French (France)]
0x00D10000	C:\Program Files\BusinessObjectsEnterprise\bin\language\dpxmlen.dll	 v 61.21.214.3214 	[French (France)]
0x01630000	C:\SQLLIB\BIN\DB2SYSP.dll	 v 7.1.0.65 	[Language Neutral]
0x01800000	C:\Program Files\BusinessObjectsEnterprise\bin\language\wdxdlgen.dll	 v 61.21.214.3214 	[French (France)]
0x01810000	C:\Program Files\BusinessObjectsEnterprise\bin\language\wdxsnden.dll	 v 61.21.214.3214 	[French (France)]
0x03EF0000	C:\WINNT\System32\CSCDLL.dll	 v 5.1.2600.0 	[English (United States)]
0x10000000	C:\Program Files\BusinessObjectsEnterprise\dataAccess\RDBMS\legacy\sqbodb2.dll	 v 61.21.214.3214 	[English (United States)]
0x1A400000	C:\WINNT\system32\urlmon.dll	 v 6.0.2800.1400 	[English (United States)]
0x200D0000	C:\Program Files\BusinessObjectsEnterprise\bin\adavba.dll	 v 61.21.214.3214 	[French (France)]
0x200E0000	C:\Program Files\BusinessObjectsEnterprise\bin\adaxml.dll	 v 61.21.214.3214 	[French (France)]
0x20110000	C:\Program Files\BusinessObjectsEnterprise\bin\adpvba.dll	 v 61.21.214.3214 	[French (France)]
0x20120000	C:\Program Files\BusinessObjectsEnterprise\bin\adpxml.dll	 v 61.21.214.3214 	[French (France)]
0x20590000	C:\Program Files\BusinessObjectsEnterprise\bin\BOCP_1252.dll	 v 61.21.214.3214 	[French (France)]
0x20870000	C:\Program Files\BusinessObjectsEnterprise\bin\BOFCDialogs.dll	 v 61.21.214.3214 	[French (France)]
0x20880000	C:\Program Files\BusinessObjectsEnterprise\bin\BOFCEngine.dll	 v 61.21.214.3214 	[French (France)]
0x20890000	C:\Program Files\BusinessObjectsEnterprise\bin\bofcui.dll	 v 61.21.214.3214 	[French (France)]
0x21710000	C:\Program Files\BusinessObjectsEnterprise\bin\category.dll	 v 61.21.214.3214 	[French (France)]
0x217D0000	C:\Program Files\BusinessObjectsEnterprise\bin\cnxsrv.dll	 v 61.21.214.3214 	[French (France)]
0x21850000	C:\Program Files\BusinessObjectsEnterprise\bin\cpi18n.dll	 v 61.21.214.3214 	[French (France)]
0x21B60000	C:\Program Files\BusinessObjectsEnterprise\bin\cplib.dll	 v 61.21.214.3214 	[French (France)]
0x21BA0000	C:\Program Files\BusinessObjectsEnterprise\bin\cpzlib.dll	 v 61.21.214.3214 	[French (France)]
0x21E80000	C:\Program Files\BusinessObjectsEnterprise\bin\language\boresen.dll	 v 61.21.214.3214 	[French (France)]
0x22250000	C:\Program Files\BusinessObjectsEnterprise\bin\cube.dll	 v 61.21.214.3214 	[French (France)]
0x22D10000	C:\Program Files\BusinessObjectsEnterprise\bin\i18n.dll	 v 61.21.214.3214 	[French (France)]
0x22E90000	C:\Program Files\BusinessObjectsEnterprise\bin\kagtrepo.dll	 v 61.21.214.3214 	[French (France)]
0x23030000	C:\Program Files\BusinessObjectsEnterprise\bin\kbatweb.dll	 v 61.21.214.3214 	[English (United States)]
0x23140000	C:\Program Files\BusinessObjectsEnterprise\bin\kquery.dll	 v 61.21.214.3214 	[English (United States)]
0x23210000	C:\Program Files\BusinessObjectsEnterprise\bin\krptdlg.dll	 v 61.21.214.3214 	[French (France)]
0x23270000	C:\Program Files\BusinessObjectsEnterprise\bin\licmgmt.dll	 v 61.21.214.3214 	[English (United States)]
0x23320000	C:\Program Files\BusinessObjectsEnterprise\bin\msgsrv.dll	 v 61.21.214.3214 	[French (France)]
0x23640000	C:\Program Files\BusinessObjectsEnterprise\bin\protocoles.dll	 v 61.21.214.3214 	[English (United States)]
0x239A0000	C:\Program Files\BusinessObjectsEnterprise\bin\RepAttr.dll	 v 61.21.214.3214 	[English (United States)]
0x239C0000	C:\Program Files\BusinessObjectsEnterprise\bin\report.dll	 v 61.21.214.3214 	[English (United States)]
0x23DB0000	C:\Program Files\BusinessObjectsEnterprise\bin\rptdisp.dll	 v 61.21.214.3214 	[French (France)]
0x24190000	C:\Program Files\BusinessObjectsEnterprise\bin\sessmgr.dll	 v 61.21.214.3214 	[French (France)]
0x243F0000	C:\Program Files\BusinessObjectsEnterprise\bin\sqlborc.dll	 v 61.21.214.3214 	[English (United States)]
0x24480000	C:\Program Files\BusinessObjectsEnterprise\bin\tools.dll	 v 61.21.214.3214 	[English (United States)]
0x245A0000	C:\Program Files\BusinessObjectsEnterprise\bin\uitools.dll	 v 61.21.214.3214 	[French (France)]
0x24880000	C:\Program Files\BusinessObjectsEnterprise\bin\vartools.dll	 v 61.21.214.3214 	[French (France)]
0x24D40000	C:\Program Files\BusinessObjectsEnterprise\bin\webcnx.dll	 v 61.21.214.3214 	[English (United States)]
0x308C0000	C:\Program Files\Microsoft Office\Office\MSO9.DLL	 v 9.0.0.3821 	[Language Neutral]
0x50790000	C:\Program Files\BusinessObjectsEnterprise\bin\btuc240.dll	 v 2.4.4.0 	[English (United States)]
0x512B0000	C:\Program Files\BusinessObjectsEnterprise\bin\std-2.1-vc5.0-mt.dll	 v 0.0.0.0 
0x513E0000	C:\Program Files\BusinessObjectsEnterprise\bin\thread-2.1-vc5.0-mt.dll	 v 0.0.0.0 
0x55900000	C:\WINNT\System32\MSVCP60.dll	 v 6.0.8972.0 	[English (United States)]
0x5AD70000	C:\WINNT\System32\UxTheme.dll	 v 6.0.2800.1106 	[English (United States)]
0x5EDD0000	C:\WINNT\System32\OLEPRO32.DLL	 v 5.0.5014.0 	[English (United States)]
0x60000000	C:\WINNT\System32\FM20.DLL	 v 11.0.5709.0 	[English (United States)]
0x63000000	C:\WINNT\system32\WININET.dll	 v 6.0.2800.1405 	[English (United States)]
0x64000000	C:\Program Files\Common Files\Microsoft Shared\VBA\VBA6\APC62.dll	 v 6.1.89.11 	[Language Neutral]
0x65000000	C:\PROGRA~1\COMMON~1\MICROS~1\VBA\VBA6\VBE6.DLL	 v 6.4.99.69 	[Language Neutral]
0x65300000	C:\PROGRA~1\COMMON~1\MICROS~1\VBA\VBA6\1033\VBE6INTL.DLL	 v 6.3.91.8 	[English (United States)]
0x6C000000	C:\SQLLIB\BIN\DB2CLI.dll	 v 7.1.0.65 	[Language Neutral]
0x6C290000	C:\SQLLIB\BIN\DB2APP.dll	 v 7.1.0.65 	[Language Neutral]
0x6C3F0000	C:\SQLLIB\BIN\DB2ABIND.dll	 v 7.1.0.65 	[Language Neutral]
0x6C4D0000	C:\SQLLIB\BIN\DB2UTIL.dll	 v 7.1.0.65 	[Language Neutral]
0x6C5A0000	C:\SQLLIB\BIN\DB2SYS.dll	 v 0.0.0.0 
0x6D660000	C:\SQLLIB\BIN\DB2WINT.dll	 v 0.0.0.0 
0x6D870000	C:\SQLLIB\bin\db2tcp.DLL	 v 7.1.0.65 	[Language Neutral]
0x70A70000	C:\WINNT\system32\SHLWAPI.dll	 v 6.0.2800.1552 	[English (United States)]
0x71950000	C:\WINNT\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.1515_x-ww_7bb98b8a\comctl32.dll	 v 6.0.2800.1515 	[English (United States)]
0x71A50000	C:\WINNT\System32\mswsock.dll	 v 5.1.2600.0 	[English (United States)]
0x71A90000	C:\WINNT\System32\wshtcpip.dll	 v 5.1.2600.0 	[English (United States)]
0x71AA0000	C:\WINNT\System32\WS2HELP.dll	 v 5.1.2600.0 	[English (United States)]
0x71AB0000	C:\WINNT\System32\WS2_32.dll	 v 5.1.2600.0 	[English (United States)]
0x71C20000	C:\WINNT\System32\NETAPI32.dll	 v 5.1.2600.1562 	[English (United States)]
0x71CF0000	C:\WINNT\system32\kerberos.dll	 v 5.1.2600.1106 	[English (United States)]
0x73000000	C:\WINNT\System32\WINSPOOL.DRV	 v 5.1.2600.1106 	[English (United States)]
0x73DD0000	C:\WINNT\System32\MFC42.DLL	 v 6.0.8665.0 	[English (United States)]
0x74720000	C:\WINNT\System32\MSCTF.dll	 v 5.1.2600.1106 	[English (United States)]
0x75A70000	C:\WINNT\system32\USERENV.dll	 v 5.1.2600.1106 	[English (United States)]
0x75E90000	C:\WINNT\System32\SXS.DLL	 v 5.1.2600.1515 	[English (United States)]
0x75F40000	C:\WINNT\system32\appHelp.dll	 v 5.1.2600.1106 	[English (United States)]
0x762A0000	C:\WINNT\system32\MSASN1.dll	 v 5.1.2600.1362 	[English (United States)]
0x762C0000	C:\WINNT\system32\CRYPT32.dll	 v 5.131.2600.1123 	[English (United States)]
0x76390000	C:\WINNT\System32\IMM32.dll	 v 5.1.2600.1106 	[English (United States)]
0x763B0000	C:\WINNT\system32\comdlg32.dll	 v 6.0.2800.1106 	[English (United States)]
0x76400000	C:\WINNT\System32\Msi.dll	 v 2.0.2600.1106 	[Language Neutral]
0x76620000	C:\WINNT\System32\cscui.dll	 v 5.1.2600.1106 	[English (United States)]
0x76670000	C:\WINNT\System32\SETUPAPI.dll	 v 5.1.2600.1106 	[English (United States)]
0x76780000	C:\WINNT\System32\SHFOLDER.dll	 v 6.0.2800.1106 	[English (United States)]
0x76790000	C:\WINNT\System32\cryptdll.dll	 v 5.1.2600.0 	[English (United States)]
0x76820000	C:\WINNT\System32\HLINK.dll	 v 5.0.0.4513 	[English (United States)]
0x76840000	C:\WINNT\System32\spool\DRIVERS\W32X86\3\UNIDRVUI.DLL	 v 0.3.1281.0 	[English (United States)]
0x76880000	C:\WINNT\System32\spool\DRIVERS\W32X86\3\UNIDRV.DLL	 v 0.3.1281.0 	[English (United States)]
0x76990000	C:\WINNT\System32\ntshrui.dll	 v 5.1.2600.1106 	[English (United States)]
0x76B20000	C:\WINNT\System32\ATL.DLL	 v 3.0.9435.0 	[English (United States)]
0x76F20000	C:\WINNT\System32\DNSAPI.dll	 v 5.1.2600.1106 	[English (United States)]
0x76F60000	C:\WINNT\system32\WLDAP32.dll	 v 5.1.2600.1106 	[English (United States)]
0x76F90000	C:\WINNT\System32\secur32.dll	 v 5.1.2600.1106 	[English (United States)]
0x76FB0000	C:\WINNT\System32\winrnr.dll	 v 5.1.2600.0 	[English (United States)]
0x76FC0000	C:\WINNT\System32\rasadhlp.dll	 v 5.1.2600.0 	[English (United States)]
0x77050000	C:\WINNT\System32\COMRes.dll	 v 2001.12.4414.42 	[English (United States)]
0x77120000	C:\WINNT\system32\OLEAUT32.dll	 v 3.50.5016.0 	[English (United States)]
0x771B0000	C:\WINNT\system32\ole32.dll	 v 5.1.2600.1362 	[English (United States)]
0x77340000	C:\WINNT\system32\COMCTL32.dll	 v 5.82.2800.1106 	[English (United States)]
0x773D0000	C:\WINNT\system32\SHELL32.dll	 v 6.0.2800.1556 	[English (United States)]
0x77C00000	C:\WINNT\system32\VERSION.dll	 v 5.1.2600.0 	[English (United States)]
0x77C10000	C:\WINNT\system32\msvcrt.dll	 v 7.0.2600.1106 	[English (United States)]
0x77D40000	C:\WINNT\system32\USER32.dll	 v 5.1.2600.1255 	[English (United States)]
0x77DD0000	C:\WINNT\system32\ADVAPI32.dll	 v 5.1.2600.1106 	[English (United States)]
0x77E60000	C:\WINNT\system32\kernel32.dll	 v 5.1.2600.1106 	[English (United States)]
0x77F50000	C:\WINNT\System32\ntdll.dll	 v 5.1.2600.1217 	[English (United States)]
0x78000000	C:\WINNT\system32\RPCRT4.dll	 v 5.1.2600.1361 	[English (United States)]
0x7C890000	C:\WINNT\System32\CLBCATQ.DLL	 v 2001.12.4414.53 	[English (United States)]
0x7E090000	C:\WINNT\system32\GDI32.dll	 v 5.1.2600.1346 	[English (United States)]

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schirmer (BOB member since 2004-09-16)

[system]

schirmer – a c0000005 unhandled exception is just that – some error (exception) that BusinessObjects has not anticipated, so it hasn’t provided a specific error routine and message for it (unhandled).

It doesn’t really help to paste the long dump here – I doubt that anyone will be able to give you any information from what’s there.

You might figure out what was special / different that happened before the error occurred, and check to see if there was a bug that was fixed in version 6.1.3. Or, you can try doing a Search here on BOB for c0000005 to see occasions that others have reported here in the past, and for possible resolutions, such as this topic.

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Anita Craig (BOB member since 2002-06-17)

[system]

All,
Based on my Experience, This error doesnt have one single reason.
There are somany constrants involved in the background process which sometimes fails and you’ll get this error.

Error is based on :
-Insufficient Memory to perform Complex Calculations
-Object Id Corruptions and sometimes engine will not able to synchronise at object level changes.
-SQL generation errors for multiple selects
Like , there are somany reasons behind and it always prompts you the same error, whenever it fails to perform the job.

Solution :

• Retreive the same last saved copy and redo it.
• Try to recreate the last data provider or last object/variable created.
• Try to work on the Last Changes you have done and recreate it.

There is no direct solution for this error and just have to feel that you got some break time.
Hint : Its nothing to be worred, but always try to make your stuff in multiple versions.

–Ellis

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ellis27 (BOB member since 2004-06-22)

[system]

I’ve even solved it by re-arranging the order of the result objects. A particularly complex CASE statement as the first object caused a crash, but placing a “simple” object first resolved it.

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Dwayne Hoffpauir (BOB member since 2002-09-19)