BusinessObjects Board

Unhandled Exc. Access Violation Solved, may be useful...

building semantic layer
#1

I have solved an horrible problem so I think this may be useful…
All of a sudden, I couldn’t log into Designer.
Yesterday everything was fine, tomorrow, after entering my pwd, the dreaded BUG window appeared.

Unhandled Exception Error, access violation C000005… and a lot of infos about the stack trace.
MFC42 was used, kernel32.dll…

over and over. A deadline is approaching.

I tried with no effect to replace the dll’s, the exe’s… no luck.
Reinstalling BO was not an option.

I solved the problem, and thought it may be worthwhile to share how.

:!: BEWARE, my solution implies modification of the registry, so it may be dangerous if you don’t know what you are doing. If there’s a problem, you’re on your own.It worked fine for me, I don’t assure it works for you. OK, I warned you, let’s go to work. 8)

A note: I have seen a sort a FAQ on the Access Viol error, but it’s under Reporter, and I think

this is a Designer related problem. If you’re the manager of that FAQ and think it may be useful, please feel free to add the article.

This is what I did:

1 opened REGEDIT.
2 gone to HKEY_CURRENT_USER\Software\Business Objects
3 renamed to HKEY_CURRENT_USER\Software\Business Objects_bak
4 started Designer
5 logged in
6 exhulted in happiness because it logged it without problems
7 shut down Designer.
8 opened regedit
9 there was a brand new HKEY_CURRENT_USER\Software\Business Objects: selected it
10 File->Export, exported to a new .reg file, say newbo.reg
11 gone to regedit
12 deleted HKEY_CURRENT_USER\Software\Business Objects
13 renamed HKEY_CURRENT_USER\Software\Business Objects_bak to HKEY_CURRENT_USER\Software\Business Objects
14 double clicked newbo.reg, YES, importing the data back to registry
now the new, correct registry data has been overwritten over the old corrupted one
15 said a prayer
16 started designer and enjoyed it!

Obviously Designer, on the last session messed up some data on its registry settings.

Hope it may help someone,
cheers.

m.

mark_it (BOB member since 2002-11-21)

Unhandled Exception Error C0000005 - how to fix it!
#2

Same problem happened to me this morning…
I had BO Designer open, and did a show distinct LOVs for a universe object… BO Designer never came back (it hang). I aborted the task in Windows Task Manager and after that BO Designer would crash at login, but BO Reporter would still work. I rebooted the PC without any results.

Removing the registry key as described above (after making a backup of the original registy file) helped.

Thank you, Mark :!:

BOB rocks :yesnod:

Just realized that Mark’s positing was from Friday 13…must be my lucky number :smiley:

Andreas :de: (BOB member since 2002-06-20)

#3

Dear Mark_it - many thanks for the suggestion - I was expecting a long wait while our IT section got round to looking at my problem with Designer. They had never heard of it although it looks like an old enemy to experienced BO users. With your help they fixed it this afternoon!

ForumTopics has already proved its worth.

Tim O’Mara, Sandwell, England

:lol:

Tim O’Mara (BOB member since 2003-01-11)

#4

I posted a cross-link in THIS POSTING. It seems to be the definative posting on the subject.

Thanks (btw: I like step #15, it should be included in all procedural manuals)

Chris Pohl :us: (BOB member since 2002-06-18)

#5

BASICALLY I FOUND THE SAME SOLUION TO THIS PROBLEM BUT WITH SOME DIFFERENT WAY.

WHAT I DID?

I CREATED A NEW LOCAL USER FOR MY OPERATING SYSYTEM WINDOWS NT WHEN I LOGGED INTO BO WITH THAT NEW USER AND THEN LOGON ONTO BO ,ERROR REMOVED. NOW BO IS WORKING FINE.

NOTE:- ONLY THING IS THAT U HAVE SOME EXTRA WORK LIKE UR OLD USER SETTINGS EX:- outlook i have to configure,desktop settings, like that.

what happened i.e. what i got it from it is that with illegal shutdown of the BO user32.dll file got corrupted , due to which the rest dll file been dependent on it (mfcx32.dll,nt.dll,kernel32.dll) was also not working fine.

WHAT Mr.Mark had did was also same thing while chnaging registry the old dll file has been replaced with the new one.

MARK has done a good job and i think mine is also not bad one.

Thanks & Regards
Dheeraj

Dheeraj (BOB member since 2005-05-04)

#6

Hi,

I could refresh my report but when i try to save it in an excel file, i am getting the follow error message…Please help me!!I believe that this is happening for huge reports.

1 processor x86 Family 15 Model 0 Stepping 0
Windows 2000 Workstation v5.1 build 2600 (Service Pack 3)
Physical Total/Avail: 1.039.344 Kb / 111.688 Kb
Temp directory c:\temp\ (27.877.392 Kb available)
‘???’ video card
1024 x 768 in true color

Unhandled Exception
Code: c0000005
Description: EXCEPTION_ACCESS_VIOLATION

Call stack:

Module at 0x27c90000: C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\report.dll v 65.10.0.1011 [English (United States)]
address: 0x27dba232
address: 0x27dbae09
address: 0x27d1a6fe
address: 0x27de8364
Module at 0x00400000: C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\busobj.exe v 65.10.0.1011 [English (United States)]
address: 0x00427658
address: 0x0042420b
Module at 0x73dd0000: C:\WINDOWS\system32\MFC42.DLL v 6.2.4131.0 [English (United States)]
address: 0x73e30bdd
address: 0x73dd23bf
address: 0x73dd2b5b
address: 0x73dd3b1e
Module at 0x00400000: C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\busobj.exe v 65.10.0.1011 [English (United States)]
address: 0x00424fb9
Module at 0x73dd0000: C:\WINDOWS\system32\MFC42.DLL v 6.2.4131.0 [English (United States)]
address: 0x73dd2b1e
Module at 0x00400000: C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\busobj.exe v 65.10.0.1011 [English (United States)]
address: 0x004358a7
Module at 0x73dd0000: C:\WINDOWS\system32\MFC42.DLL v 6.2.4131.0 [English (United States)]
address: 0x73dd2a69
Module at 0x00400000: C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\busobj.exe v 65.10.0.1011 [English (United States)]
address: 0x0041f2a8
Module at 0x73dd0000: C:\WINDOWS\system32\MFC42.DLL v 6.2.4131.0 [English (United States)]
address: 0x73de1e00
Module at 0x28f00000: C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\uitools.dll v 65.10.0.1011 [French (France)]
address: 0x28f2acb6
address: 0x28f03378
address: 0x28f2ac16
Module at 0x73dd0000: C:\WINDOWS\system32\MFC42.DLL v 6.2.4131.0 [English (United States)]
address: 0x73dd1b9b
address: 0x73dd1b05
Module at 0x28f00000: C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\uitools.dll v 65.10.0.1011 [French (France)]
address: 0x28f21329
Module at 0x73dd0000: C:\WINDOWS\system32\MFC42.DLL v 6.2.4131.0 [English (United States)]
address: 0x73dd1b05
address: 0x73dd1a58
address: 0x73e6847d
Module at 0x7e410000: C:\WINDOWS\system32\USER32.dll v 5.1.2600.5512 [English (United States)]
address: 0x7e418734
address: 0x7e418816
address: 0x7e4189cd
address: 0x7e4196c7
Module at 0x73dd0000: C:\WINDOWS\system32\MFC42.DLL v 6.2.4131.0 [English (United States)]
address: 0x73dd125a
Module at 0x00400000: C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\busobj.exe v 65.10.0.1011 [English (United States)]
address: 0x0041c059
Module at 0x73dd0000: C:\WINDOWS\system32\MFC42.DLL v 6.2.4131.0 [English (United States)]
address: 0x73ddcf95
Module at 0x7c800000: C:\WINDOWS\system32\kernel32.dll v 5.1.2600.5512 [English (United States)]
address: 0x7c817067

Application:

14620 “C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\busobj.exe” /dde
current thread 0x3838
started: Wednesday, December 03, 2008 at 18:59 PM
ends: Wednesday, December 03, 2008 at 19:11 PM
User mode: 49500 ms Kernel mode: 4281 ms

Loaded modules:

0x00330000	C:\WINDOWS\system32\MSVCIRT.dll	 v 7.0.2600.5512 	[English (United States)]
0x00400000	C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\busobj.exe	 v 65.10.0.1011 	[English (United States)]
0x00F10000	C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\language\boresen.dll	 v 65.10.0.1011 	[French (France)]
0x01120000	C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\language\userappen.dll	 v 65.10.0.1011 	[French (France)]
0x011B0000	C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\language\dpvbadlgen.dll	 v 65.10.0.1011 	[French (France)]
0x011D0000	C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\language\dpxmlen.dll	 v 65.10.0.1011 	[French (France)]
0x03280000	C:\WINDOWS\system32\xpsp2res.dll	 v 5.1.2600.5512 	[English (United States)]
0x03C00000	C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\mdiui.dll	 v 0.3.8166.2 	[Language Neutral]
0x03C10000	C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\mdigraph.dll	 v 0.3.8166.2 	[Language Neutral]
0x10000000	C:\Program Files\Aventail\Connect\asdns.dll	 v 5.0.1.76 	[English (United States)]
0x12000000	C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\xerces-c_1_7_0.dll	 v 1.7.0.0 	[English (United States)]
0x200F0000	C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\adavba.dll	 v 65.10.0.1011 	[French (France)]
0x20100000	C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\adaxml.dll	 v 65.10.0.1011 	[French (France)]
0x20130000	C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\AdeBridgeProxy.dll	 v 65.10.0.1011 	[English (United States)]
0x202C0000	C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\adpvba.dll	 v 65.10.0.1011 	[French (France)]
0x202D0000	C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\adpxml.dll	 v 65.10.0.1011 	[French (France)]
0x20740000	C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\boconfig.dll	 v 65.10.0.1011 	[English (United States)]
0x207D0000	C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\BOCP_1252.dll	 v 65.10.0.1011 	[French (France)]
0x20B30000	C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\BOFCDialogs.dll	 v 65.10.0.1011 	[French (France)]
0x20B40000	C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\BOFCEngine.dll	 v 65.10.0.1011 	[French (France)]
0x20B60000	C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\bofcui.dll	 v 65.10.0.1011 	[French (France)]
0x21BC0000	C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\category.dll	 v 65.10.0.1011 	[English (United States)]
0x21CA0000	C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\cnxsrv.dll	 v 65.10.0.1011 	[French (France)]
0x21D40000	C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\cpcoll.dll	 v 65.10.0.1011 	[French (France)]
0x21D50000	C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\cpi18n.dll	 v 65.10.0.1011 	[French (France)]
0x21DE0000	C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\cpi18nloc.dll	 v 65.10.0.1011 	[French (France)]
0x21E80000	C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\cplib.dll	 v 65.10.0.1011 	[French (France)]
0x21EA0000	C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\cpxml.dll	 v 65.10.0.1011 	[French (France)]
0x21EC0000	C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\cpzlib.dll	 v 65.10.0.1011 	[French (France)]
0x22000000	C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\cs_clnt.dll	 v 65.10.0.1011 	[English (United States)]
0x22010000	C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\cs_config.dll	 v 65.10.0.1011 	[English (United States)]
0x22040000	C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\cs_core.dll	 v 65.10.0.1011 	[English (United States)]
0x22090000	C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\cs_helpers.dll	 v 65.10.0.1011 	[English (United States)]
0x22190000	C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\cs_lib.dll	 v 65.10.0.1011 	[English (United States)]
0x221B0000	C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\cs_tools.dll	 v 65.10.0.1011 	[English (United States)]
0x221F0000	C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\cs_trace.dll	 v 65.10.0.1011 	[English (United States)]
0x22200000	C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\cs_wstk.dll	 v 65.10.0.1011 	[English (United States)]
0x22520000	C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\cube.dll	 v 65.10.0.1011 	[French (France)]
0x230B0000	C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\dlg1.dll	 v 65.10.0.1011 	[French (France)]
0x230C0000	C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\dlgdll.dll	 v 65.10.0.1011 	[English (United States)]
0x234A0000	C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\dxmapi.dll	 v 65.10.0.1011 	[English (United States)]
0x234C0000	C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\dxsqlbo.dll	 v 65.10.0.1011 	[French (France)]
0x23690000	C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\i18n.dll	 v 65.10.0.1011 	[French (France)]
0x236E0000	C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\ics_ex.dll	 v 65.10.0.1011 	[English (United States)]
0x23700000	C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\ics_lib.dll	 v 65.10.0.1011 	[English (United States)]
0x23730000	C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\ics_wstk.dll	 v 65.10.0.1011 	[English (United States)]
0x24160000	C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\kagtrepo.dll	 v 65.10.0.1011 	[French (France)]
0x24310000	C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\kbatweb.dll	 v 65.10.0.1011 	[English (United States)]
0x244C0000	C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\kquery.dll	 v 65.10.0.1011 	[English (United States)]
0x245C0000	C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\krptdlg.dll	 v 65.10.0.1011 	[French (France)]
0x24700000	C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\msgsrv.dll	 v 65.10.0.1011 	[French (France)]
0x27C60000	C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\RepAttr.dll	 v 65.10.0.1011 	[English (United States)]
0x27C90000	C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\report.dll	 v 65.10.0.1011 	[English (United States)]
0x28480000	C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\rptdisp.dll	 v 65.10.0.1011 	[French (France)]
0x28AD0000	C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\sessmgr.dll	 v 65.10.0.1011 	[French (France)]
0x28DC0000	C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\tools.dll	 v 65.10.0.1011 	[English (United States)]
0x28EC0000	C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\TraceLog.dll	 v 65.10.0.1011 	[English (United States)]
0x28F00000	C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\uitools.dll	 v 65.10.0.1011 	[French (France)]
0x291E0000	C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\vartools.dll	 v 65.10.0.1011 	[French (France)]
0x29610000	C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\webcnx.dll	 v 65.10.0.1011 	[English (United States)]
0x29990000	C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\wstkCommon.dll	 v 65.10.0.1011 	[English (United States)]
0x308C0000	C:\Program Files\Microsoft Office\Office\MSO9.DLL	 v 9.0.0.3821 	[Language Neutral]
0x4A800000	C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\icuuc26.dll	 v 2.6.0.0 	[Language Neutral]
0x4A900000	C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\icuin26.dll	 v 2.6.0.0 	[Language Neutral]
0x4AD00000	C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\icudt26l.dll	 v 2.6.0.0 	[Language Neutral]
0x50350000	C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\btjpn240.DLL	 v 0.0.0.0 
0x506A0000	C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\btlat240.DLL	 v 0.0.0.0 
0x50790000	C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\btuc240.dll	 v 2.4.4.0 	[English (United States)]
0x50D00000	C:\WINDOWS\system32\CLNWIN32.DLL	 v 6.0.4.0 	[English (United States)]
0x50D50000	C:\WINDOWS\system32\NETWIN32.DLL	 v 6.0.4.0 	[English (United States)]
0x50DB0000	C:\WINDOWS\system32\NCPWIN32.dll	 v 6.0.4.0 	[English (United States)]
0x50DF0000	C:\WINDOWS\system32\LOCWIN32.DLL	 v 6.0.4.0 	[English (United States)]
0x51040000	C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\file-2.1-vc5.0-mt.dll	 v 0.0.0.0 
0x510C0000	C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\helper-2.1-vc5.0-mt.dll	 v 0.0.0.0 
0x51140000	C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\io-2.1-vc5.0-mt.dll	 v 0.0.0.0 
0x511B0000	C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\network-2.1-vc5.0-mt.dll	 v 0.0.0.0 
0x51260000	C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\security-2.1-vc5.0-mt.dll	 v 0.0.0.0 
0x512B0000	C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\std-2.1-vc5.0-mt.dll	 v 0.0.0.0 
0x513E0000	C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\thread-2.1-vc5.0-mt.dll	 v 0.0.0.0 
0x51450000	C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\time-2.1-vc5.0-mt.dll	 v 0.0.0.0 
0x5AD70000	C:\WINDOWS\system32\uxtheme.dll	 v 6.0.2900.5512 	[English (United States)]
0x5B860000	C:\WINDOWS\system32\NETAPI32.dll	 v 5.1.2600.5512 	[English (United States)]
0x5D090000	C:\WINDOWS\system32\COMCTL32.dll	 v 5.82.2900.5512 	[English (United States)]
0x5EDD0000	C:\WINDOWS\system32\OLEPRO32.DLL	 v 5.1.2600.5512 	[English (United States)]
0x60000000	C:\WINDOWS\system32\FM20.DLL	 v 12.0.6025.5000 	[English (United States)]
0x605D0000	C:\WINDOWS\system32\mslbui.dll	 v 5.1.2600.5512 	[English (United States)]
0x63000000	C:\PROGRA~1\BUSINE~1\BUSINE~1\bin\JTC1014.dll	 v 0.0.0.0 
0x64000000	C:\Program Files\Common Files\Microsoft Shared\VBA\VBA6\APC62.dll	 v 6.1.89.11 	[Language Neutral]
0x65000000	C:\PROGRA~1\COMMON~1\MICROS~1\VBA\VBA6\VBE6.DLL	 v 6.5.10.24 	[Language Neutral]
0x65300000	C:\PROGRA~1\COMMON~1\MICROS~1\VBA\VBA6\1033\VBE6INTL.DLL	 v 6.5.10.19 	[English (United States)]
0x66210000	C:\WINDOWS\system32\netware\NWWS2NDS.DLL	 v 4.91.0.0 	[English (United States)]
0x66220000	C:\WINDOWS\system32\netware\NWWS2SLP.DLL	 v 4.91.0.0 	[English (United States)]
0x66250000	C:\WINDOWS\system32\NWSRVLOC.dll	 v 4.91.0.1 	[English (United States)]
0x662B0000	C:\WINDOWS\system32\hnetcfg.dll	 v 5.1.2600.5512 	[English (United States)]
0x71A50000	C:\WINDOWS\System32\mswsock.dll	 v 5.1.2600.5512 	[English (United States)]
0x71A90000	C:\WINDOWS\System32\wshtcpip.dll	 v 5.1.2600.5512 	[English (United States)]
0x71AA0000	C:\WINDOWS\system32\WS2HELP.dll	 v 5.1.2600.5512 	[English (United States)]
0x71AB0000	C:\WINDOWS\system32\WS2_32.dll	 v 5.1.2600.5512 	[English (United States)]
0x71AD0000	C:\WINDOWS\system32\WSOCK32.dll	 v 5.1.2600.5512 	[English (United States)]
0x722B0000	C:\WINDOWS\system32\sensapi.dll	 v 5.1.2600.5512 	[English (United States)]
0x73000000	C:\WINDOWS\system32\WINSPOOL.DRV	 v 5.1.2600.5512 	[English (United States)]
0x73DD0000	C:\WINDOWS\system32\MFC42.DLL	 v 6.2.4131.0 	[English (United States)]
0x74720000	C:\WINDOWS\system32\MSCTF.dll	 v 5.1.2600.5512 	[English (United States)]
0x754D0000	C:\WINDOWS\system32\CRYPTUI.dll	 v 5.131.2600.5512 	[English (United States)]
0x75F80000	C:\WINDOWS\System32\browseui.dll	 v 6.0.2900.5512 	[English (United States)]
0x76080000	C:\WINDOWS\system32\MSVCP60.dll	 v 6.2.3104.0 	[English (United States)]
0x76380000	C:\WINDOWS\system32\MSIMG32.dll	 v 5.1.2600.5512 	[English (United States)]
0x76390000	C:\WINDOWS\system32\IMM32.dll	 v 5.1.2600.5512 	[English (United States)]
0x763B0000	C:\WINDOWS\system32\comdlg32.dll	 v 6.0.2900.5512 	[English (United States)]
0x76600000	C:\WINDOWS\System32\CSCDLL.dll	 v 5.1.2600.5512 	[English (United States)]
0x76780000	C:\WINDOWS\system32\SHFOLDER.dll	 v 6.0.2900.5512 	[English (United States)]
0x76820000	C:\WINDOWS\system32\HLINK.dll	 v 5.2.3790.2748 	[English (United States)]
0x76980000	C:\WINDOWS\system32\LINKINFO.dll	 v 5.1.2600.5512 	[English (United States)]
0x76990000	C:\WINDOWS\system32\ntshrui.dll	 v 5.1.2600.5512 	[English (United States)]
0x769C0000	C:\WINDOWS\system32\USERENV.dll	 v 5.1.2600.5512 	[English (United States)]
0x76B20000	C:\WINDOWS\system32\ATL.DLL	 v 3.5.2284.1 	[English (United States)]
0x76B40000	C:\WINDOWS\system32\WINMM.dll	 v 5.1.2600.5512 	[English (United States)]
0x76C30000	C:\WINDOWS\system32\WINTRUST.dll	 v 5.131.2600.5512 	[English (United States)]
0x76C90000	C:\WINDOWS\system32\IMAGEHLP.dll	 v 5.1.2600.5512 	[English (United States)]
0x76D60000	C:\WINDOWS\system32\iphlpapi.dll	 v 5.1.2600.5512 	[English (United States)]
0x76E80000	C:\WINDOWS\system32\rtutils.dll	 v 5.1.2600.5512 	[English (United States)]
0x76E90000	C:\WINDOWS\system32\rasman.dll	 v 5.1.2600.5512 	[English (United States)]
0x76EB0000	C:\WINDOWS\system32\TAPI32.dll	 v 5.1.2600.5512 	[English (United States)]
0x76EE0000	C:\WINDOWS\system32\RASAPI32.DLL	 v 5.1.2600.5512 	[English (United States)]
0x76F20000	C:\WINDOWS\system32\DNSAPI.dll	 v 5.1.2600.5512 	[English (United States)]
0x76F60000	C:\WINDOWS\system32\WLDAP32.dll	 v 5.1.2600.5512 	[English (United States)]
0x76FB0000	C:\WINDOWS\System32\winrnr.dll	 v 5.1.2600.5512 	[English (United States)]
0x76FC0000	C:\WINDOWS\system32\rasadhlp.dll	 v 5.1.2600.5512 	[English (United States)]
0x76FD0000	C:\WINDOWS\system32\CLBCATQ.DLL	 v 2001.12.4414.700 	[English (United States)]
0x77050000	C:\WINDOWS\system32\COMRes.dll	 v 2001.12.4414.700 	[English (United States)]
0x77120000	C:\WINDOWS\system32\OLEAUT32.dll	 v 5.1.2600.5512 	[English (United States)]
0x771B0000	C:\WINDOWS\system32\WININET.dll	 v 6.0.2900.5512 	[English (United States)]
0x773D0000	C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.5512_x-ww_35d4ce83\comctl32.dll	 v 6.0.2900.5512 	[English (United States)]
0x774E0000	C:\WINDOWS\system32\ole32.dll	 v 5.1.2600.5512 	[English (United States)]
0x77920000	C:\WINDOWS\system32\SETUPAPI.dll	 v 5.1.2600.5512 	[English (United States)]
0x77A20000	C:\WINDOWS\System32\cscui.dll	 v 5.1.2600.5512 	[English (United States)]
0x77A80000	C:\WINDOWS\system32\CRYPT32.dll	 v 5.131.2600.5512 	[English (United States)]
0x77B20000	C:\WINDOWS\system32\MSASN1.dll	 v 5.1.2600.5512 	[English (United States)]
0x77B40000	C:\WINDOWS\system32\appHelp.dll	 v 5.1.2600.5512 	[English (United States)]
0x77C00000	C:\WINDOWS\system32\VERSION.dll	 v 5.1.2600.5512 	[English (United States)]
0x77C10000	C:\WINDOWS\system32\msvcrt.dll	 v 7.0.2600.5512 	[English (United States)]
0x77C70000	C:\WINDOWS\system32\msv1_0.dll	 v 5.1.2600.5512 	[English (United States)]
0x77DD0000	C:\WINDOWS\system32\ADVAPI32.dll	 v 5.1.2600.5512 	[English (United States)]
0x77E70000	C:\WINDOWS\system32\RPCRT4.dll	 v 5.1.2600.5512 	[English (United States)]
0x77F10000	C:\WINDOWS\system32\GDI32.dll	 v 5.1.2600.5512 	[English (United States)]
0x77F60000	C:\WINDOWS\system32\SHLWAPI.dll	 v 6.0.2900.5512 	[English (United States)]
0x77FE0000	C:\WINDOWS\system32\Secur32.dll	 v 5.1.2600.5512 	[English (United States)]
0x7C800000	C:\WINDOWS\system32\kernel32.dll	 v 5.1.2600.5512 	[English (United States)]
0x7C900000	C:\WINDOWS\system32\ntdll.dll	 v 5.1.2600.5512 	[English (United States)]
0x7C9C0000	C:\WINDOWS\system32\SHELL32.dll	 v 6.0.2900.5512 	[English (United States)]
0x7D1E0000	C:\WINDOWS\system32\Msi.dll	 v 3.1.4001.5512 	[Language Neutral]
0x7E1E0000	C:\WINDOWS\system32\urlmon.dll	 v 6.0.2900.5512 	[English (United States)]
0x7E290000	C:\WINDOWS\system32\SHDOCVW.dll	 v 6.0.2900.5512 	[English (United States)]
0x7E410000	C:\WINDOWS\system32\USER32.dll	 v 5.1.2600.5512 	[English (United States)]
0x7E720000	C:\WINDOWS\system32\SXS.DLL	 v 5.1.2600.5512 	[English (United States)]

paranoid (BOB member since 2007-07-13)

#7

If this is just hapenning just on huge reports either you have a memory issue on your workstation or you are exceeding Excels row limit, 65K in some versions of Excel.

Mak 1 :uk: (BOB member since 2005-01-06)

#8

The report contains 30000 records only.
When i try to run in webi it is giving the output but when i am trying to save it in an excel file, it is giving me error message page cannot be displayed.

I am really confused.

Please advice.

Thanks
Sue

paranoid (BOB member since 2007-07-13)

#9

What happens if you schedule it, output Excel?

I still think this is an issue with the amount of memory on your workstation.

Does this happpen on other PCs or just yours?

Mak 1 :uk: (BOB member since 2005-01-06)

#10

Hi,

Thanks for your reply.

It happend with every PC. When i try to save the data in to an excel file using WEBI i am getting page cannot be displayed error.

Is there any way so that we can change any parameter in the server so that we can increase the time for the data to be loaded into an excel file.

Thanks once again…

Sue

paranoid (BOB member since 2007-07-13)

#11

Paranoid,

If the data in the cell in the Business Objects report is in the form of a note or text, then you may face this problem saving the report in Excel format. MS Excel has a limit for the number of characters in a particular cell. I guess it is 1024 characters.
Check if that’s the case.

Cheers!!
Prasad

Prasad Rasam (BOB member since 2006-10-30)

#12

Prasad,

The same report loads the data into excel for 3 months of data.

When i try to load 6 months of data i am getting this problem.

Thanks

Sue

paranoid (BOB member since 2007-07-13)

Error while saving to excel
#13

Hi,

I there any browser settings that needs to be changed for not getting page cannot be displayed error?

Thanks

Sue

paranoid (BOB member since 2007-07-13)

#14

Hi,

I resolved the issue. :lol:

We need to change the ASP session time out in the WEBI server and reset the IIS.This will be in the properties.

My previous setting was 120 seconds which is causing thesession time out and when increased the session time out to 2000 seconds it worked really well.

Hope this will be helpful for the users who are having the same issue.

Thanks
8)
Sue

paranoid (BOB member since 2007-07-13)

#15

Sue,

Thanks for the update, I’m sure this will be useful for others…:).

Mak 1 :uk: (BOB member since 2005-01-06)

#16

I have tried all steps which you have mentioned…But NO LUCK :hb: :hb: :hb:

My issue: I have change my universe parameter , save and export , its not allowing me to export , got unhandled Exception: Code:c0000005 Decription : EXCEPTION_ACCESS_VIOLATION

Please help on this. I am not able to export my updated Universe…
Unhandled Exception.JPG

Sasa :india: (BOB member since 2006-04-05)