Structure mode in WI Full client reports

Hi ,

When I loaded my old full client reports 5.1.6 in WI 6.1b suddenly when refreshing it I see the report in structure mode. Can not get any data …

Does any body experinced this? I am completely lost with this poblem…

Thanks


Emile (BOB member since 2003-06-06)

We’ve encountered this, but usually it is transient. You open a report in Webi and it switches to structure mode, but then you try it again later and it is fine.

It is such weird behavior that I’ve assumed it is caused by a bug in the software. We’re hoping it will be fixed in v6.5


Erin Aasted :us: (BOB member since 2002-08-15)

Hi,

I think I have found what was the problem with my report.

I have checked the refresh on opening box , however I have two prividers , the first one is with a prompt the second is without a prompt.

When loaded in WI , the second one is displayed properly but the first one is in structure mode. and when start switching between the two tabs Viewer error occures…

I have unchecked this option and now it looks OK…

Thanks for the reply


Emile (BOB member since 2003-06-06)

Emile,

If you are on 6.1a, there are several bugs related to “Refresh on open”.
Most of these bugs are fixed in 6.1b.
Here are the bug numbers

Bug # 1081956, 1082914, 1081977

For a complete listing and hot fixes check BO website.

kashif


Kashif Saeed :pakistan: (BOB member since 2004-06-02)

We have been troubled by a similar problem in 6.1b lately, but it seems to be a combination of custom sort and refresh on opening that triggers the structure mode in our case. I found out today that another error we kept getting when opening one document (BOMGR 0070 - get pdf and get html) can also be solved by disabling the refresh on opening…
We logged 2 cases with BO support, and I found one hotfix in my mailbox this morning which might take care of the bug…

One of the engineers did tell us that “Unfortunately, there are a few bugs regarding “refresh on opening”.” :blue:


BHunter :belgium: (BOB member since 2004-04-06)

First hotfix did not solve our problems, but a second one (#302) did. Seems we were suffering from bug # 1092909. No structure mode reports or COM errors anymore :slight_smile:


BHunter :belgium: (BOB member since 2004-04-06)

Thanks for posting the bug #'s. I think it’s really helpful to have that information. :smiley:


Erin Aasted :us: (BOB member since 2002-08-15)

Hi BHunter,
we are having the same bug. Trying to look for the #'s case nothing results from the research on tehcsupport bo site. could you share the hotfixes with me, or check the #'s?
Thanks a lot,
Rick


atricks (BOB member since 2004-08-24)

Hi Rick

Details about the bug can be found here.
The hotfix that did the trick out here was BO61b0_HotFix302. You should ask BO support whether it may also be the solution in your case. If so they’ll see to it you get the necessary files.
There were some other hotfixes for similar problems, so you might want to check out the hotfix list too.

Good luck!


BHunter :belgium: (BOB member since 2004-04-06)

Hi BHunter,

My client is using “BO 6.5” SP4

They have installed SP4 around 2 months back and now suddenly they start facing the same problem.

I have read readme of SP4 for “Bug No 1092909” its New Behavior mentioned as FIXED.

I cant understand, why this error is occuring.

How should it be resolved…

Sad thing is BO Official Support for 6.5.1 to 6.5.4 is now closed.

Kindly any guru guide me please.

Regards,
Izhar


izhar :pakistan: (BOB member since 2007-07-11)