We’ve encountered this, but usually it is transient. You open a report in Webi and it switches to structure mode, but then you try it again later and it is fine.
It is such weird behavior that I’ve assumed it is caused by a bug in the software. We’re hoping it will be fixed in v6.5
I think I have found what was the problem with my report.
I have checked the refresh on opening box , however I have two prividers , the first one is with a prompt the second is without a prompt.
When loaded in WI , the second one is displayed properly but the first one is in structure mode. and when start switching between the two tabs Viewer error occures…
We have been troubled by a similar problem in 6.1b lately, but it seems to be a combination of custom sort and refresh on opening that triggers the structure mode in our case. I found out today that another error we kept getting when opening one document (BOMGR 0070 - get pdf and get html) can also be solved by disabling the refresh on opening…
We logged 2 cases with BO support, and I found one hotfix in my mailbox this morning which might take care of the bug…
One of the engineers did tell us that “Unfortunately, there are a few bugs regarding “refresh on opening”.”
First hotfix did not solve our problems, but a second one (#302) did. Seems we were suffering from bug # 1092909. No structure mode reports or COM errors anymore
Hi BHunter,
we are having the same bug. Trying to look for the #'s case nothing results from the research on tehcsupport bo site. could you share the hotfixes with me, or check the #'s?
Thanks a lot,
Rick
Details about the bug can be found here.
The hotfix that did the trick out here was BO61b0_HotFix302. You should ask BO support whether it may also be the solution in your case. If so they’ll see to it you get the necessary files.
There were some other hotfixes for similar problems, so you might want to check out the hotfix list too.