BusinessObjects Board

SAP

general discussion
#1

A client of mine has ordered some extra licences via their support partner, who have in turn raised the request with SAP. All they need is the key to give them 10 concurrent users. However, the weeks are going by and SAP are not coming up with the goods.

I would like to hear your good and bad stories of requesting new licences for existing installations - is this the new normal? Have SAP always been tardy? If they were asking for a big number would the experience be better?

trangtrainam (BOB member since 2020-01-04)

#2

Welcome to B:bob:B!
It is normal, they have never been good at this.

Nick Daniels :uk: (BOB member since 2002-08-15)

#3

On the VAR side, yes. But sometimes depends on how good the partner can chase and who they know internally to stick the boot in!

On the OEM side, we generate our own so no issues. If you knew how easy it was to generate keys, you`d wonder what the delays were…

ABILtd :uk: (BOB member since 2006-02-08)