BusinessObjects Board

Report crashes while trying to refresh in 5.15, fine in 5.10

building reports desktopintelligence
#1

Hi All,
We are trying to upgrade from 5.10 to 5.15 and even though most of the reports are working fine we have two reports which are causing problems.
The report opens fine but when we try to refresh the data the Business Objects application crashes. Following is the log file that Business Object generates. The same report refreshes fine in the 5.1.0 version.
We have a combination of Universe data providers and a free hand SQL data provider. We tried refreshing individual data providers in the report and they all work fine but refreshing the whole report crashes BO. Both the reports that crash have a similar combination of data providers.

1 processor Pentium Family 6 Model 7 Stepping 2
Windows NT Workstation v4.0 build 1381 (Service Pack 6)
Physical Total/Avail: 392.632 Kb / 203.220 Kb
Temp directory C:\TEMP\ (2441786 Kb available)
‘ATI Graphics Accelerator’ video card
1024 x 768 in true color

Unhandled Exception
Code: c0000005
Description: EXCEPTION_ACCESS_VIOLATION

Call stack:

Module at 0x01a20000: C:\local\shared\Microsoft Shared\VBA\MSO97RT.DLL v 8.0.0.4328 [Language Neutral]
address: 0x01a3c205
address: 0x01a2d0e6
Module at 0x77e70000: C:\WINNT\system32\USER32.dll v 4.0.1381.310 [English (United States)]
address: 0x77e72c6a
address: 0x77e72cf5
Module at 0x5f400000: C:\WINNT\System32\MFC42.DLL v 6.0.8665.0 [English (United States)]
address: 0x5f406aae
Module at 0x77e70000: C:\WINNT\system32\USER32.dll v 4.0.1381.310 [English (United States)]
address: 0x77e71303
address: 0x77e71962
Module at 0x77f60000: C:\WINNT\System32\ntdll.dll v 4.0.1381.298 [English (United States)]
address: 0x77f763ef
Module at 0x30930000: I:\Risk\BusinessObjects515\BusinessObjects 5.0\bodmp50.dll v 5.1.5.27 [French (Standard)]
address: 0x30931269
Module at 0x77e70000: C:\WINNT\system32\USER32.dll v 4.0.1381

raj7s (BOB member since 2003-01-24)

#2

Unlucky. The old exception error is bad enough, but in a report it tends to be at its worst. Just have a look here Unhandled Exception Error C0000005 - how to fix it!

in case any of this helps - although they were mostly not about report level problems. You might like to try putting the report in structure mode before it is refreshed.

Nick Daniels :uk: (BOB member since 2002-08-15)