I posted a topic about it. I don’t think their “Facebook-style” approach is appropriate for a support site. Forums are forums, blogs are blogs, and documents are documents. Mushing them all together doesn’t work for me (and apparently, most of SAP’s other customers). When I visit a forum, I expect to see a list of topics, a dozen or so at a time, with a single subject line. When I look at a list of blogs, I’d expect the list to be shorter, with a more wordy abstract. And I’d expect a document list to be a tree structure, broken out by purpose, version, etc.
Also, their positioning of BusinessObjects as being just another cog on SAP’s wheel is becoming more and more apparent. BO is the only SAP product that I use, yet I have to wade through tons of non-BO stuff to get to BO content.
And, as I mentioned in my other topic, the changes to help.sap.com are just bad. How many BO end-users will know to click on “Analytics” to get to BO documentation?
joepeters 
(BOB member since 2002-08-29)