Install problems

general discussion
1 
 I'm trying to install BusinessObjects 4.1 on someone's machine, and it
 ALMOST finishes, but it crashes with an illegal operation error when
 the status bar reads "Creating the ODBC Data Source".  The exact error
 is _SU caused an invalid page fault in module KERNEL32.DLL at
 0137:bff9a28c.

 I've installed this about 100 times and never run into this error.
 Does anyone have any idea what might be going wrong?

 Angela Emrich
 Conseco, Inc.

Listserv Archives (BOB member since 2002-06-25)

2

Listserv Archives (BOB member since 2002-06-25)

3

ANGELA EMRICH writes:
I’m trying to install BusinessObjects 4.1 on someone’s machine, and it
ALMOST finishes, but it crashes with an illegal operation error when the
status bar reads “Creating the ODBC Data Source”. The exact error is _SU
caused an invalid page fault in module KERNEL32.DLL at 0137:bff9a28c.
<<

Angela,

I encountered the same problem, which seemed to be caused by the presence of
certain Oracle ODBC drivers already existing on the machine. Since we
connect through SQL*Net, I de-selected the install of the ODBC drivers on the
custom setup options and the install worked fine. Note that this also meant
not installing the demo toolkit, which wasn’t an issue in my case.

Hope this helps…

Bob Barkalow
KPMG Peat Marwick LLP

Listserv Archives (BOB member since 2002-06-25)

4

snip

 I'm trying to install BusinessObjects 4.1 on someone's machine,

and it
ALMOST finishes, but it crashes with an illegal operation error
when
the status bar reads “Creating the ODBC Data Source”. The exact
error
is _SU caused an invalid page fault in module KERNEL32.DLL at
0137:bff9a28c.

 I've installed this about 100 times and never run into this

error.
Does anyone have any idea what might be going wrong?

 Angela Emrich
 Conseco, Inc.

snip

This is just a shot in the dark but…

Make sure that you are not installing the DEMO database that comes with
4.1.
When it installs the DEMO it attempts to create a new ODBC data source.
I think
that this is what is causing 4.1 to error out. Hope this helps!

Michael Holly
Southwestern Bell
314.235.4175

Listserv Archives (BOB member since 2002-06-25)

5

I remember having similar problems while doing a lot
of installs of 4.0.5.5/6a. The reason then was that the
persons had Lotus products installed on their machine
and didn’t have Microsofts ODBC driver. So I
unchecked that box and reinstalled without error.

If your users are not going to be interfacing with any
local database and just with a server database, like
Oracle, you shouldn’t need to install the driver.

Hope this is of some use.

Jim Droppa
Source Consulting

I’m trying to install BusinessObjects 4.1 on someone’s
machine, and it ALMOST finishes, but it crashes
with an illegal operation error when the status bar
reads “Creating the ODBC Data Source”. The exact
error is _SU caused an invalid page fault in module
KERNEL32.DLL at 0137:bff9a28c.

I’ve installed this about 100 times and never run into
this error. Does anyone have any idea what might
be going wrong?

Angela Emrich
Conseco, Inc.

Free web-based email, Forever, From anywhere!
http://www.mailexcite.com

Listserv Archives (BOB member since 2002-06-25)

6

ANGELA EMRICH wrote:

 I'm trying to install BusinessObjects 4.1 on someone's machine, and it
 ALMOST finishes, but it crashes with an illegal operation error when
 the status bar reads "Creating the ODBC Data Source".  The exact error
 is _SU caused an invalid page fault in module KERNEL32.DLL at
 0137:bff9a28c.

 I've installed this about 100 times and never run into this error.
 Does anyone have any idea what might be going wrong?

 Angela Emrich
 Conseco, Inc.

Try to first install the Microsoft ODBC package which comes on the CD, I
think, the PC where the error occured has some other (versions?) of ODBC
drivers installed.

After that the install should work…
at last in most cases I encountered, this was the problem.
WM

Walter Muellner
Delphi Software GmbH, Vivenotgasse 48, A-1120 Vienna / Austria
Tel. +43-1-8151456-12, Fax. +43-1-8151456-21
e-mail: w.muellner@delphi.at

Listserv Archives (BOB member since 2002-06-25)

7

ANGELA EMRICH wrote:

I’m trying to install BusinessObjects 4.1 on
someone’s machine, and it ALMOST finishes, but it
crashes with an illegal operation error when
the status bar reads “Creating the ODBC Data Source”.
The exact error is _SU caused an invalid page fault
in module KERNEL32.DLL at 0137:bff9a28c.

I’ve installed this about 100 times and never run
into this error.
Does anyone have any idea what might be going wrong?

Angela Emrich
Conseco, Inc.
Try to first install the Microsoft ODBC package which
comes on the CD, I think, the PC where the error
occured has some other (versions?) of ODBC drivers
installed.

After that the install should work…
at last in most cases I encountered, this was the
problem.
WM

Walter Muellner
Delphi Software GmbH, Vivenotgasse 48, A-1120 Vienna / Austria
Tel. +43-1-8151456-12, Fax. +43-1-8151456-21
e-mail: w.muellner@delphi.at

Unfortunately the ODBC install package, at least for
4.0, checked to see if a Mircosoft product exists
(Word, Excel, Access, etc. [Win95 didn’t qualify])
before it would install it. If it found no Microsoft
product, and in this case it was Lotus products, it
wouldn’t allow me to install the drivers. So I just
disabled the ODBC driver to lessen the aggravations for
the next poor soul(s) who got stuck doing all of the
installs.

Jim Droppa
Source Consulting

Free web-based email, Forever, From anywhere!
http://www.mailexcite.com

Listserv Archives (BOB member since 2002-06-25)