Error Dump

system · October 13, 2004, 5:50pm

I am getting the following error when I refresh my report. I would appreciate if any one can help me. I am using V6.1B.
Basically I am doing the following steps before getting this error when I refresh BO Thick client report on m y local M/C.
1) I am importing the document.
2) And Refreshing the document. When I do that I am getting the following error .On the top it says

       An unhandled exception has occured. Please report this issue to your local Business Objects Technical Support.

1 processor Pentium Family 6 Model 9 Stepping 5
Windows 2000 Workstation v5.1 build 2600 (Service Pack 2)
Physical Total/Avail: 653.528 Kb / 311.912 Kb
Temp directory C:\DOCUME~1\Owner\LOCALS~1\Temp\ (29.164.160 Kb available)
‘???’ video card
1024 x 768 in true color

Unhandled Exception
Code: c0000005
Description: EXCEPTION_ACCESS_VIOLATION

Call stack:

Module at 0x22250000: C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\cube.dll v 61.21.0.226 [French (France)]
address: 0x2234a6f0
address: 0x01010006

Application:

2256 “C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\busobj.exe”
current thread 0x248
started: Wednesday, October 13, 2004 at 17:45 PM
ends: Wednesday, October 13, 2004 at 17:46 PM
User mode: 2243 ms Kernel mode: 1552 ms

Loaded modules:

0x00320000	C:\WINDOWS\system32\MSVCIRT.dll	 v 7.0.2600.2180 	[English (United States)]
0x00400000	C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\busobj.exe	 v 61.21.0.226 	[English (United States)]
0x00C70000	C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\language\userappen.dll	 v 61.21.0.226 	[French (France)]
0x00D00000	C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\language\dpvbadlgen.dll	 v 61.21.0.226 	[French (France)]
0x00D20000	C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\language\dpxmlen.dll	 v 61.21.0.226 	[French (France)]
0x00D60000	C:\oracle\ora92\bin\OCIW32.dll	 v 1.0.0.5 	[English (United States)]
0x00D70000	C:\oracle\ora92\bin\orageneric9.dll	 v 0.0.0.0 	[English (United States)]
0x01720000	C:\Program Files\CA\AllFusion ERwin Data Modeler\ERNBHK32.DLL	 v 0.0.0.0 
0x01A80000	C:\WINDOWS\system32\xpsp2res.dll	 v 5.1.2600.2180 	[English (United States)]
0x01FE0000	C:\Program Files\Common Files\Microsoft Shared\VBA\VBA6\APC62.dll	 v 6.1.89.11 	[Language Neutral]
0x02920000	C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\language\wdxdlgen.dll	 v 61.21.0.226 	[French (France)]
0x02930000	C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\language\wdxsnden.dll	 v 61.21.0.226 	[French (France)]
0x10000000	C:\Program Files\Business Objects\BusinessObjects Enterprise 6\dataAccess\RDBMS\legacy\sqboci.dll	 v 61.21.0.226 	[English (United States)]
0x200D0000	C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\adavba.dll	 v 61.21.0.226 	[French (France)]
0x200E0000	C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\adaxml.dll	 v 61.21.0.226 	[French (France)]
0x20110000	C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\adpvba.dll	 v 61.21.0.226 	[French (France)]
0x20120000	C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\adpxml.dll	 v 61.21.0.226 	[French (France)]
0x20590000	C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\BOCP_1252.dll	 v 61.21.0.226 	[French (France)]
0x20870000	C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\BOFCDialogs.dll	 v 61.21.0.226 	[French (France)]
0x20880000	C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\BOFCEngine.dll	 v 61.21.0.226 	[French (France)]
0x20890000	C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\bofcui.dll	 v 61.21.0.226 	[French (France)]
0x21710000	C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\category.dll	 v 61.21.0.226 	[French (France)]
0x217D0000	C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\cnxsrv.dll	 v 61.21.0.226 	[French (France)]
0x21850000	C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\cpi18n.dll	 v 61.21.0.226 	[French (France)]
0x21B60000	C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\cplib.dll	 v 61.21.0.226 	[French (France)]
0x21BA0000	C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\cpzlib.dll	 v 61.21.0.226 	[French (France)]
0x21E80000	C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\language\boresen.dll	 v 61.21.0.226 	[French (France)]
0x22250000	C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\cube.dll	 v 61.21.0.226 	[French (France)]
0x22D10000	C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\i18n.dll	 v 61.21.0.226 	[French (France)]
0x22E90000	C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\kagtrepo.dll	 v 61.21.0.226 	[French (France)]
0x23030000	C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\kbatweb.dll	 v 61.21.0.226 	[English (United States)]
0x23140000	C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\kquery.dll	 v 61.21.0.226 	[English (United States)]
0x23210000	C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\krptdlg.dll	 v 61.21.0.226 	[French (France)]
0x23270000	C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\licmgmt.dll	 v 61.21.0.226 	[English (United States)]
0x23320000	C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\msgsrv.dll	 v 61.21.0.226 	[French (France)]
0x23640000	C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\protocoles.dll	 v 61.21.0.226 	[English (United States)]
0x239A0000	C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\RepAttr.dll	 v 61.21.0.226 	[English (United States)]
0x239C0000	C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\report.dll	 v 61.21.0.226 	[English (United States)]
0x23DB0000	C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\rptdisp.dll	 v 61.21.0.226 	[French (France)]
0x24190000	C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\sessmgr.dll	 v 61.21.0.226 	[French (France)]
0x243F0000	C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\sqlborc.dll	 v 61.21.0.226 	[English (United States)]
0x24480000	C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\tools.dll	 v 61.21.0.226 	[English (United States)]
0x245A0000	C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\uitools.dll	 v 61.21.0.226 	[French (France)]
0x24880000	C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\vartools.dll	 v 61.21.0.226 	[French (France)]
0x24D40000	C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\webcnx.dll	 v 61.21.0.226 	[English (United States)]
0x308C0000	C:\Program Files\Microsoft Office\Office\MSO9.DLL	 v 9.0.0.3821 	[Language Neutral]
0x50790000	C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\btuc240.dll	 v 2.4.4.0 	[English (United States)]
0x512B0000	C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\std-2.1-vc5.0-mt.dll	 v 0.0.0.0 
0x513E0000	C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\thread-2.1-vc5.0-mt.dll	 v 0.0.0.0 
0x5AD70000	C:\WINDOWS\system32\uxtheme.dll	 v 6.0.2900.2180 	[English (United States)]
0x5D090000	C:\WINDOWS\system32\COMCTL32.dll	 v 5.82.2900.2180 	[English (United States)]
0x5E160000	C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\PSCRIPT5.DLL	 v 0.3.1296.1 	[English (United States)]
0x5E1F0000	C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\PS5UI.DLL	 v 0.3.1296.1 	[English (United States)]
0x5EDD0000	C:\WINDOWS\system32\OLEPRO32.DLL	 v 5.1.2600.2180 	[English (United States)]
0x60000000	C:\WINDOWS\system32\FM20.DLL	 v 2.1.6927.1 	[English (United States)]
0x60300000	C:\Program Files\Yahoo!\Messenger\idle.dll	 v 1.0.0.2 	[English (United States)]
0x60500000	C:\oracle\ora92\bin\oracommon9.dll	 v 0.0.0.0 	[English (United States)]
0x60600000	C:\oracle\ora92\bin\ORACLIENT9.DLL	 v 0.0.0.0 	[English (United States)]
0x60800000	C:\oracle\ora92\bin\oravsn9.dll	 v 0.0.0.0 	[English (United States)]
0x60810000	C:\oracle\ora92\bin\orawtc9.dll	 v 0.0.0.0 	[English (United States)]
0x60A00000	C:\oracle\ora92\bin\orapls9.dll	 v 0.0.0.0 	[English (United States)]
0x610A0000	C:\oracle\ora92\bin\oracore9.dll	 v 0.0.0.0 	[English (United States)]
0x612A0000	C:\oracle\ora92\bin\oranls9.dll	 v 0.0.0.0 	[English (United States)]
0x61350000	C:\oracle\ora92\bin\orasnls9.dll	 v 0.0.0.0 	[English (United States)]
0x613A0000	C:\oracle\ora92\bin\oraunls9.dll	 v 0.0.0.0 	[English (United States)]
0x61400000	C:\oracle\ora92\bin\oranl9.dll	 v 0.0.0.0 	[English (United States)]
0x61480000	C:\oracle\ora92\bin\oran9.dll	 v 0.0.0.0 	[English (United States)]
0x615A0000	C:\oracle\ora92\bin\orannzsbb9.dll	 v 0.0.0.0 	[English (United States)]
0x616A0000	C:\oracle\ora92\bin\orancds9.dll	 v 0.0.0.0 	[English (United States)]
0x616B0000	C:\oracle\ora92\bin\orancrypt9.dll	 v 0.0.0.0 	[English (United States)]
0x61730000	C:\oracle\ora92\bin\oranro9.dll	 v 0.0.0.0 	[English (United States)]
0x617C0000	C:\oracle\ora92\bin\oranhost9.dll	 v 0.0.0.0 	[English (United States)]
0x617D0000	C:\oracle\ora92\bin\oranoname9.dll	 v 0.0.0.0 	[English (United States)]
0x61820000	C:\oracle\ora92\bin\orantns9.dll	 v 0.0.0.0 	[English (United States)]
0x61910000	C:\oracle\ora92\bin\orantcp9.dll	 v 0.0.0.0 	[English (United States)]
0x61960000	C:\oracle\ora92\bin\oranldap9.dll	 v 0.0.0.0 	[English (United States)]
0x62000000	C:\oracle\ora92\bin\oraldapclnt9.dll	 v 0.0.0.0 	[English (United States)]
0x62300000	C:\oracle\ora92\bin\ORATRACE9.dll	 v 0.0.0.0 
0x62500000	C:\oracle\ora92\bin\oraslax9.dll	 v 0.0.0.0 	[English (United States)]
0x62600000	C:\oracle\ora92\bin\orasql9.dll	 v 0.0.0.0 	[English (United States)]
0x62FC0000	C:\oracle\ora92\bin\oraxml9.dll	 v 0.0.0.0 	[English (United States)]
0x630F0000	C:\oracle\ora92\bin\oraxsd9.dll	 v 0.0.0.0 	[English (United States)]
0x64000000	C:\oracle\ora92\bin\oranms.dll	 v 0.0.0.0 	[English (United States)]
0x64020000	C:\oracle\ora92\bin\oranmsp.dll	 v 0.0.0.0 	[English (United States)]
0x65000000	C:\PROGRA~1\COMMON~1\MICROS~1\VBA\VBA6\VBE6.DLL	 v 6.0.87.14 	[Language Neutral]
0x65300000	C:\PROGRA~1\COMMON~1\MICROS~1\VBA\VBA6\1033\VBE6INTL.DLL	 v 6.0.86.67 	[English (United States)]
0x662B0000	C:\WINDOWS\system32\hnetcfg.dll	 v 5.1.2600.2180 	[English (United States)]
0x71A50000	C:\WINDOWS\System32\mswsock.dll	 v 5.1.2600.2180 	[English (United States)]
0x71A90000	C:\WINDOWS\System32\wshtcpip.dll	 v 5.1.2600.2180 	[English (United States)]
0x71AA0000	C:\WINDOWS\system32\WS2HELP.dll	 v 5.1.2600.2180 	[English (United States)]
0x71AB0000	C:\WINDOWS\system32\WS2_32.dll	 v 5.1.2600.2180 	[English (United States)]
0x71AD0000	C:\WINDOWS\system32\WSOCK32.dll	 v 5.1.2600.2180 	[English (United States)]
0x73000000	C:\WINDOWS\system32\WINSPOOL.DRV	 v 5.1.2600.2180 	[English (United States)]
0x73B30000	C:\WINDOWS\system32\mscms.dll	 v 5.1.2600.2180 	[English (United States)]
0x73DD0000	C:\WINDOWS\system32\MFC42.DLL	 v 6.2.4131.0 	[English (United States)]
0x75E90000	C:\WINDOWS\system32\SXS.DLL	 v 5.1.2600.2180 	[English (United States)]
0x76080000	C:\WINDOWS\system32\MSVCP60.dll	 v 6.2.3104.0 	[English (United States)]
0x76390000	C:\WINDOWS\system32\IMM32.dll	 v 5.1.2600.2180 	[English (United States)]
0x763B0000	C:\WINDOWS\system32\comdlg32.dll	 v 6.0.2900.2180 	[English (United States)]
0x76780000	C:\WINDOWS\system32\SHFOLDER.dll	 v 6.0.2900.2180 	[English (United States)]
0x76820000	C:\WINDOWS\system32\HLINK.dll	 v 5.0.0.4513 	[English (United States)]
0x76840000	C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\UNIDRVUI.DLL	 v 0.3.1296.1 	[English (United States)]
0x769C0000	C:\WINDOWS\system32\USERENV.dll	 v 5.1.2600.2180 	[English (United States)]
0x76B40000	C:\WINDOWS\system32\WINMM.dll	 v 5.1.2600.2180 	[English (United States)]
0x76F20000	C:\WINDOWS\system32\DNSAPI.dll	 v 5.1.2600.2180 	[English (United States)]
0x76F60000	C:\WINDOWS\system32\WLDAP32.dll	 v 5.1.2600.2180 	[English (United States)]
0x76FB0000	C:\WINDOWS\System32\winrnr.dll	 v 5.1.2600.2180 	[English (United States)]
0x76FC0000	C:\WINDOWS\system32\rasadhlp.dll	 v 5.1.2600.2180 	[English (United States)]
0x76FD0000	C:\WINDOWS\system32\CLBCATQ.DLL	 v 2001.12.4414.258 	[English (United States)]
0x77050000	C:\WINDOWS\system32\COMRes.dll	 v 2001.12.4414.258 	[English (United States)]
0x77120000	C:\WINDOWS\system32\OLEAUT32.dll	 v 5.1.2600.2180 	[English (United States)]
0x771B0000	C:\WINDOWS\system32\WININET.dll	 v 6.0.2900.2180 	[English (United States)]
0x77260000	C:\WINDOWS\system32\urlmon.dll	 v 6.0.2900.2180 	[English (United States)]
0x773D0000	C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2180_x-ww_a84f1ff9\comctl32.dll	 v 6.0.2900.2180 	[English (United States)]
0x774E0000	C:\WINDOWS\system32\ole32.dll	 v 5.1.2600.2180 	[English (United States)]
0x778D0000	C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\UNIDRV.DLL	 v 0.3.1296.4 	[English (United States)]
0x77920000	C:\WINDOWS\system32\SETUPAPI.dll	 v 5.1.2600.2180 	[English (United States)]
0x77A80000	C:\WINDOWS\system32\CRYPT32.dll	 v 5.131.2600.2180 	[English (United States)]
0x77B20000	C:\WINDOWS\system32\MSASN1.dll	 v 5.1.2600.2180 	[English (United States)]
0x77C00000	C:\WINDOWS\system32\VERSION.dll	 v 5.1.2600.2180 	[English (United States)]
0x77C10000	C:\WINDOWS\system32\msvcrt.dll	 v 7.0.2600.2180 	[English (United States)]
0x77D40000	C:\WINDOWS\system32\USER32.dll	 v 5.1.2600.2180 	[English (United States)]
0x77DD0000	C:\WINDOWS\system32\ADVAPI32.dll	 v 5.1.2600.2180 	[English (United States)]
0x77E70000	C:\WINDOWS\system32\RPCRT4.dll	 v 5.1.2600.2180 	[English (United States)]
0x77F10000	C:\WINDOWS\system32\GDI32.dll	 v 5.1.2600.2180 	[English (United States)]
0x77F60000	C:\WINDOWS\system32\SHLWAPI.dll	 v 6.0.2900.2180 	[English (United States)]
0x77FE0000	C:\WINDOWS\system32\Secur32.dll	 v 5.1.2600.2180 	[English (United States)]
0x7C340000	C:\Program Files\Yahoo!\Messenger\MSVCR71.dll	 v 7.10.3052.4 	[English (United States)]
0x7C800000	C:\WINDOWS\system32\kernel32.dll	 v 5.1.2600.2180 	[English (United States)]
0x7C900000	C:\WINDOWS\system32\ntdll.dll	 v 5.1.2600.2180 	[English (United States)]
0x7C9C0000	C:\WINDOWS\system32\SHELL32.dll	 v 6.0.2900.2180 	[English (United States)]
0x7D1E0000	C:\WINDOWS\system32\Msi.dll	 v 3.0.3790.2180 	[Language Neutral]

Thanks
Venkat

Venkat Atluru (BOB member since 2004-10-13)

system · October 13, 2004, 6:04pm

Did you contact them?

You can also look at this thread.

Andreas (BOB member since 2002-06-20)

system · October 13, 2004, 6:59pm

Try loggin into BO as a different user and refresh the report…I had a similar problem then I used our Admin Id, then it worked fine…May be there could be corrupt files in the regisrty…

ravi_prk (BOB member since 2004-09-03)

system · October 13, 2004, 7:01pm

I did that still getting the same problem.
Thanks
Venkata Atluru

Venkat Atluru (BOB member since 2004-10-13)

system · October 13, 2004, 7:10pm

We are also using BO 6.1b, …I have seen similar posts here…i’d call the BO Technical support…sorry…I dont have anymore information…

ravi_prk (BOB member since 2004-09-03)

system · October 13, 2004, 7:42pm

Did you re-import your universe?

Did you try creating a new report with same objects and conditions? Does it give the same error?

mkumar (BOB member since 2002-08-26)

system · October 14, 2004, 4:09am

try one more silly idea- remane the report and try to refresh it. i faced similar problem once and renaming helped… not sure why and how.

s_arnool (BOB member since 2002-09-19)

system · October 14, 2004, 8:24am

Venkat,

Could you put more light on what database you are using and how you are connecting.

Are you using ODBC to connect to your database.

Give more info on this.

Regards,
Jignesh Shah
…

Jignesh Shah (BOB member since 2004-03-31)