Document Agent Problem - Help!

We had a DAS crash. When I try to restart it, it says it is starting in Console mode. Evidently it thinks DAS is running but it is NOT! How do I get out of this?

Greg Mills
Conoco Inc.
(580) 767-5597 ETN 442-5597
s-greg.mills@usa.conoco.com


Listserv Archives (BOB member since 2002-06-25)

Greg,

Looks like you will have to do some repository manipulation to get it back up and running.

select M_ACTOR_N_ID from OBJ_M_ACTOR
where M_ACTOR_C_NAME = ‘DocAgent’ ; <— Replace this with your DocAgent Name

update OBJ_M_TIMESTAMP
set M_TMS_N_BEGINTIME = M_TMS_N_ENDTIME
where M_TMS_ENTITYID = ## ; <-- ## is the value from
the query above

commit;

-rm


Listserv Archives (BOB member since 2002-06-25)

I had a exactly the same problem a couple of weeks back. Everytime I started DAS it would start in console mode as it thought there was another DAS running.

DAS was running on Windows NT, I checked the processes running to see if DAS was running twice - it was not. I rebooted the DAS machine, again no luck. I tried setting the DAS which was starting in console mode to take over as the primary DAS if the other one failed. Again, no luck.

The only way I managed to resolve the problem was to delete the DAS and re-create it. In supervisor on the Group Properties I changed it to No Agent and pressed OK. I then went back in and recreated a new DAS with the same name and password as the original one. It then worked again without any problems.

Ginny.

______________________________ Reply Separator _________________________________
Author: “Mills; S. Greg” S-GREG.MILLS@USA.CONOCO.COM at Internet
Date: 10/11/98 08:46

We had a DAS crash. When I try to restart it, it says it is starting in Console mode. Evidently it thinks DAS is running but it is NOT! How do I get out of this?


Listserv Archives (BOB member since 2002-06-25)

Greg,

  1. Start a Document Agent Session in console mode.

  2. Go into the console/options menu. Select the Console Mode tab and highlight “Authorize this application to become primary Document Agent Server” button. Change the parameters to test console mode every “1” time the Document Agent Server is executed and select the “notify me if the current state changes from secondary to primary” check box.

  3. execute the following SQL wherever the repository tables are stored (flceprod):
    update
    obj_m_timestamp
    set
    m_tms_n_begintime = m_tms_n_endtime
    where
    m_tms_n_entitytype = 2

  4. Now you have to wait until Document Agent in secondary mode changes to primary mode, maybe up to a 1/2 hour.


Listserv Archives (BOB member since 2002-06-25)

I have had DAS crash several times. Before I restart it, I shut down teh DAS completely. Then, I re-start it and don’t have any problems. It appears that there is some kind of connections that aren’t closed until the machine shuts down.

HTH

Snezana Ogrizovic


Listserv Archives (BOB member since 2002-06-25)