Cannot retrieve time reference for the Security domain.

(USR0 014)

Ok, this is what the manual says causes the problem:

"This message can be displayed immediately after you perform a Safe Recovery, and then try to log into any BusinessObjects application. The problem is caused because the connection defined in the Safe Recovery process is functional but no longer points to the repository.

This error may also be generated if the key file in the LocData folder is incorrect. The key file contains the address of the security domain."

The manual suggests running SafeRecovery again and replacing the BOMain.key. We did. Also, we are using the same BOMain.key file for all users, so if it wasn’t working it wouldn’t work for any of them.

We also tried reinstalling BusinessObjects, and we checked the version of ODBC drivers on her computer. The only differences between her machine and mine are that she has Windows 95 and I have Windows 98, and her ODBC drivers are more recent.

Thank you everybody!

— Charles Killam ckillam@businessobjects.com wrote:

Olga,

Perhaps you should post the things you tried so we can determine if we have
anything else to add.

Thank you

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