I have a question regarding VPN. Recently, we were told that we would need to work off-site and just use a VPN to access our work-in-progress. We were also advised to just try out the Cyberroam VPN client.
We configured the VPN according to the client’s specifications, and we can log in through the BI Launchpad and CMC just fine. The issue is that we can’t seem to log in to the Data Services application or the Client Tools. It keeps saying that the server is not found or may be down, but it shouldn’t be the case because we can log in through the CMC/Launchpad.
Using Remote Desktop connection is fine, but is not always feasible in our case. I’ve also tried turning off the firewall on my laptop (where I’m running Client Tools) but to no avail. What can we do to remedy this problem?
Please can you post the exact error message? This is running a vague bell with me…we weren’t using VPN, but because of the client’s tied down desktop build, the client tools were unable to write a key bit of information the windows registry. The workaround at this client was to request local admin rights to the machine in question. If you have access to the registry, check if the CMSClusterKey (I think) is populated…
I don’t get any specific error ID’s. It just says at the log-on screen that the server is not found or may be down. Which, again, is weird because we can log on the CMC through a web browser just fine (we are using Chrome in this case). This only happens when we use VPN.
(BOB member since 2002-08-15)
(BOB member since 2010-06-23)