Ok so I’ll share a neutral experience. I had a case transferred to India. You can tell because the line quality is poor and the conversation has those odd pauses and delays and false starts due to the distance between the conversationalists.
I solved my own problem just as I was running through it with the techsupport person. It was this. I’m calling in tons of cases because our new account rep asked me to. I got tired of being told to upgrade 
so I’d just check the bug list and move on.
Anyway, the techsupport guy was really polite and I could understand him pretty well. He left me a vague email that ‘he tried to reach me but wasn’t successful’. I wondered… I have vmail. Does that mean he got my number wrong, he couldn’t get through, or he didn’t call me back 'cause it is cheaper for me to call him than him to call me 
I think the level you assign your case may determine whether it is routed overseas. Mine was marked low priority.
Cindy Clayton 
(BOB member since 2002-06-11)