Hi everyone,
We’re having a huge problem with Deski XI and I’m turning to you guys because BO support haven’t been able to help. We just finish converting from BO 6.5 to BO XI R2 and everything was running ok. Then we received an error stating the VBA was not available for one of the deski report. I contacted BO support and they did a Webx session and manually installed VBA. After the installation, BO recognize that it had vba ability but when I attempt to open an existing macro, I get the error below. I’ve tried registering the APC62.dll files as our IS told us to do using the following command:
regsvr32 “C:\Program Files\Common Files\Microsoft Shared\VBA\VBA6\APC62.dll”.
This still did not resolve anything. Can anyone tell me what is wrong or how we can fix this other than uninstall and reinstalling BO completely?
Thanks in advance.
1 processor x Family 15 Model 0 Stepping 0
Windows 2000 Server (Terminal Server) v5.2 build 3790 (S)
Physical Total/Avail: 2.097.151 Kb / 1.865.548 Kb
Temp directory C:\DOCUME~1\vxp8602\LOCALS~1\Temp\3\ (4 Kb available)
‘Unknown’ video card
1280 x 1024 with 65536 colors
Unhandled Exception
Code: c0000005
Description: EXCEPTION_ACCESS_VIOLATION
Call stack:
Module at 0x65000000: C:\PROGRA~1\COMMON~1\MICROS~1\VBA\VBA6\VBE6.DLL v 6.4.99.72 [L]
address: 0x650e0ce5
address: 0x650e05a7
address: 0x650fc865
address: 0x65005cee
address: 0x650054c8
address: 0x65004eea
Module at 0x02da0000: C:\Program Files\Common Files\Microsoft Shared\VBA\VBA6\APC62.dll v 6.1.89.11 [L]
address: 0x02de781b
address: 0x02de162e
address: 0x02df83f8
address: 0x02ddc290
Application:
5280 "
current thread 0x148
started: Tuesday, February 17, 2009 at 17:33 PM
ends: Tuesday, February 17, 2009 at 17:33 PM
User mode: 453 ms Kernel mode: 734 ms
Loaded modules:
0x00320000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\thread-vc-mt.dll v 0.0.0.0
0x00340000 C:\WINDOWS\system32\Normaliz.dll v 6.0.5441.0 [English (United States)]
0x00350000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\file-vc-mt.dll v 0.0.0.0
0x00370000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\io-vc-mt.dll v 0.0.0.0
0x00380000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\time-vc-mt.dll v 0.0.0.0
0x003A0000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\network-vc-mt.dll v 0.0.0.0
0x003C0000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\helper-vc-mt.dll v 0.0.0.0
0x003E0000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\security-vc-mt.dll v 0.0.0.0
0x00400000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\busobj.exe v 11.5.8.826 [English (United States)]
0x00570000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\btuc320vc71.dll v 3.2.0.0 [English (United States)]
0x006A0000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\tools.dll v 11.5.8.826 [English (United States)]
0x00810000 C:\WINDOWS\system32\MFC71U.DLL v 7.10.3077.0 [English (United States)]
0x00920000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\libxml2.dll v 2.6.19.0 [English (United States)]
0x009E0000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\streaming-vc-mt.dll v 0.0.0.0
0x00A10000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\pdflib.dll v 6.0.3.0 [English (United States)]
0x01790000 C:\WINDOWS\system32\MSCTF.dll v 5.2.3790.3959 [English (United States)]
0x01B60000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\language\userappen.dll v 11.5.8.826 [French (France)]
0x01BF0000 C:\WINDOWS\system32\msvcp60.dll v 7.0.3790.3959 [English (United States)]
0x01C80000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\language\dpvbadlgen.dll v 11.5.8.826 [French (France)]
0x01CA0000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\language\dpxmlen.dll v 11.5.8.826 [French (France)]
0x02300000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\InfoStor.dll v 11.5.8.826 [English (United States)]
0x028C0000 C:\WINDOWS\system32\xpsp2res.dll v 5.2.3790.3959 [English (United States)]
0x02DA0000 C:\Program Files\Common Files\Microsoft Shared\VBA\VBA6\APC62.dll v 6.1.89.11 [Language Neutral]
0x03400000 C:\WINDOWS\system32\spool\DRIVERS\W32X86\3\hpmdp081.dll v 0.3.1537.83 [English (United States)]
0x10000000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\wstkCommon.dll v 11.5.8.826 [English (United States)]
0x12000000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\xerces-c_2_1_0.dll v 2.1.0.0 [English (United States)]
0x21E80000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\language\boresen.dll v 11.5.8.826 [English (United States)]
0x2E9C0000 C:\WINDOWS\system32\spool\DRIVERS\W32X86\3\PSCRIPT5.DLL v 0.3.6000.16386 [English (United States)]
0x32000000 C:\WINDOWS\system32\spool\DRIVERS\W32X86\3\PS5UI.DLL v 0.3.6000.16386 [English (United States)]
0x44130000 C:\WINDOWS\system32\urlmon.dll v 7.0.6000.16791 [English (United States)]
0x46300000 C:\WINDOWS\system32\iertutil.dll v 7.0.6000.16791 [English (United States)]
0x46A70000 C:\WINDOWS\system32\WININET.dll v 7.0.6000.16791 [English (United States)]
0x49C00000 C:\WINDOWS\system32\cxlibw-3-1.dll v 11.5.8.826 [English (United States)]
0x4A800000 C:\WINDOWS\system32\icuuc30.dll v 3.0.0.0 [Language Neutral]
0x4A900000 C:\WINDOWS\system32\icuin30.dll v 3.0.0.0 [Language Neutral]
0x4AD00000 C:\WINDOWS\system32\icudt30.dll v 3.0.0.1 [Language Neutral]
0x53000000 C:\WINDOWS\system32\fssl-1-2-1-2.dll v 1.2.1.2 [English (United States)]
0x530F0000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\cs_config.dll v 11.5.8.826 [English (United States)]
0x53120000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\cs_tools.dll v 11.5.8.826 [English (United States)]
0x531D0000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\ics_tracelog.dll v 11.5.8.826 [English (United States)]
0x53230000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\cs_trace.dll v 11.5.8.826 [English (United States)]
0x532A0000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\cs_lib.dll v 11.5.8.826 [English (United States)]
0x532F0000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\cs_core.dll v 11.5.8.826 [English (United States)]
0x53390000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\cs_helpers.dll v 11.5.8.826 [English (United States)]
0x53430000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\cube.dll v 11.5.8.826 [English (United States)]
0x536D0000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\unvtools.dll v 11.5.8.826 [English (United States)]
0x53BD0000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\cplib.dll v 11.5.8.826 [English (United States)]
0x53F60000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\cnxsrv.dll v 11.5.8.826 [English (United States)]
0x54110000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\TraceLog.dll v 11.5.8.826 [English (United States)]
0x542C0000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\sessmgr.dll v 11.5.8.826 [English (United States)]
0x54430000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\cpcoll.dll v 11.5.8.826 [French (France)]
0x54480000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\cpzlib.dll v 11.5.8.826 [English (United States)]
0x544F0000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\uitools.dll v 11.5.8.826 [English (United States)]
0x546C0000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\rptdisp.dll v 11.5.8.826 [English (United States)]
0x54740000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\krptdlg.dll v 11.5.8.826 [English (United States)]
0x547E0000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\BOFCEngine.dll v 11.5.8.826 [English (United States)]
0x54860000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\dlg1.dll v 11.5.8.826 [English (United States)]
0x548F0000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\i18n.dll v 11.5.8.826 [English (United States)]
0x549E0000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\cpxml.dll v 11.5.8.826 [English (United States)]
0x54A10000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\cpi18nloc.dll v 11.5.8.826 [English (United States)]
0x54AB0000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\category.dll v 11.5.8.826 [English (United States)]
0x54AF0000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\dlgdll.dll v 11.5.8.826 [English (United States)]
0x54D40000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\RepAttr.dll v 11.5.8.826 [English (United States)]
0x54D70000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\bofcui.dll v 11.5.8.826 [English (United States)]
0x54E30000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\boDeploy.dll v 11.5.8.826 [English (United States)]
0x55030000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\BOCP_1252.dll v 11.5.8.826 [English (United States)]
0x55060000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\cpi18n.dll v 11.5.8.826 [English (United States)]
0x55290000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\kquery.dll v 11.5.8.826 [English (United States)]
0x55620000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\msgsrv.dll v 11.5.8.826 [English (United States)]
0x55640000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\BOFCDialogs.dll v 11.5.8.826 [English (United States)]
0x55660000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\boconfig.dll v 11.5.8.826 [English (United States)]
0x556E0000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\vartools.dll v 11.5.8.826 [English (United States)]
0x55950000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\report.dll v 11.5.8.826 [English (United States)]
0x563D0000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\ics_lib.dll v 11.5.8.826 [English (United States)]
0x56970000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\FCRepoProxy.dll v 11.5.8.826 [English (United States)]
0x569D0000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\dxmapi.dll v 11.5.8.826 [English (United States)]
0x56A60000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\adavba.dll v 11.5.8.826 [French (France)]
0x56CF0000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\FCRepoDxImp.dll v 11.5.8.826 [English (United States)]
0x57080000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\adpxml.dll v 11.5.8.826 [French (France)]
0x57150000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\adpvba.dll v 11.5.8.826 [French (France)]
0x575A0000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\adaxml.dll v 11.5.8.826 [French (France)]
0x57620000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\repo_proxy.dll v 11.5.8.826 [English (United States)]
0x57A60000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\cs_coretools.dll v 11.5.8.826 [English (United States)]
0x59620000 C:\WINDOWS\system32\libOCAHelperw-3-1.dll v 11.5.8.826 [English (United States)]
0x597C0000 C:\WINDOWS\system32\libOCASecurityw-2-0.dll v 11.5.8.826 [English (United States)]
0x598A0000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\EnterpriseFramework.dll v 11.5.8.826 [English (United States)]
0x5A280000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\PluginManager.dll v 11.5.8.826 [English (United States)]
0x5BF80000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\plugins\desktop\CrystalEnterprise.User\User.dll v 11.5.8.826 [English (United States)]
0x5C150000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\plugins\desktop\CrystalEnterprise.UserGroup\UserGroup.dll v 11.5.8.826 [English (United States)]
0x5CCA0000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\plugins\desktop\Inbox\Inbox.dll v 11.5.8.826 [English (United States)]
0x5D360000 C:\WINDOWS\system32\MFC71ENU.DLL v 7.10.3077.0 [English (United States)]
0x5E880000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\plugins\auth\secEnterprise\secEnterprise.dll v 11.5.8.826 [English (United States)]
0x5F270000 C:\WINDOWS\system32\hnetcfg.dll v 5.2.3790.3959 [English (United States)]
0x604A0000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\log_xn_system.dll v 11.5.8.826 [English (United States)]
0x60780000 C:\WINDOWS\system32\stringres115_en.dll v 11.5.8.826 [English (United States)]
0x61E40000 C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86\plugins\desktop\CrystalEnterprise.busobjReporter\busobjReporter.dll v 11.5.8.826 [English (United States)]
0x63000000 C:\WINDOWS\system32\etc-1-0-12-4.dll v 1.0.12.21 [English (United States)]
0x64000000 C:\WINDOWS\system32\ebus-3-3-2-5.dll v 3.3.2.24 [English (United States)]
0x65000000 C:\PROGRA~1\COMMON~1\MICROS~1\VBA\VBA6\VBE6.DLL v 6.4.99.72 [Language Neutral]
0x68000000 C:\WINDOWS\system32\rsaenh.dll v 5.2.3790.3959 [English (United States)]
0x6D580000 C:\WINDOWS\system32\dbghelp.dll v 5.2.3790.3959 [English (United States)]
0x71AE0000 C:\WINDOWS\System32\wshtcpip.dll v 5.2.3790.3959 [English (United States)]
0x71B20000 C:\WINDOWS\System32\mswsock.dll v 5.2.3790.4318 [English (United States)]
0x71BB0000 C:\WINDOWS\system32\WSOCK32.dll v 5.2.3790.0 [English (United States)]
0x71BF0000 C:\WINDOWS\system32\WS2HELP.dll v 5.2.3790.3959 [English (United States)]
0x71C00000 C:\WINDOWS\system32\WS2_32.dll v 5.2.3790.3959 [English (United States)]
0x72E50000 C:\WINDOWS\system32\msxml3.dll v 8.100.1048.0 [Language Neutral]
0x73070000 C:\WINDOWS\system32\WINSPOOL.DRV v 5.2.3790.3959 [English (United States)]
0x73AA0000 C:\WINDOWS\system32\mscms.dll v 5.2.3790.4320 [English (United States)]
0x745E0000 C:\WINDOWS\system32\msi.dll v 3.1.4000.4042 [Language Neutral]
0x75DA0000 C:\WINDOWS\system32\SXS.DLL v 5.2.3790.3959 [English (United States)]
0x76290000 C:\WINDOWS\system32\IMM32.dll v 5.2.3790.3959 [English (United States)]
0x762B0000 C:\WINDOWS\system32\comdlg32.dll v 6.0.3790.3959 [English (United States)]
0x76780000 C:\WINDOWS\system32\hlink.dll v 5.2.3790.3959 [English (United States)]
0x76920000 C:\WINDOWS\system32\USERENV.dll v 5.2.3790.3959 [English (United States)]
0x76B70000 C:\WINDOWS\system32\PSAPI.DLL v 5.2.3790.3959 [English (United States)]
0x76ED0000 C:\WINDOWS\system32\DNSAPI.dll v 5.2.3790.4318 [English (United States)]
0x76F10000 C:\WINDOWS\system32\WLDAP32.dll v 5.2.3790.3959 [English (United States)]
0x76F50000 C:\WINDOWS\system32\Secur32.dll v 5.2.3790.3959 [English (United States)]
0x76F70000 C:\WINDOWS\System32\winrnr.dll v 5.2.3790.3959 [English (United States)]
0x76F80000 C:\WINDOWS\system32\rasadhlp.dll v 5.2.3790.3959 [English (United States)]
0x77010000 C:\WINDOWS\system32\COMRes.dll v 2001.12.4720.3959 [English (United States)]
0x77380000 C:\WINDOWS\system32\USER32.dll v 5.2.3790.4033 [English (United States)]
0x77420000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.3790.3959_x-ww_D8713E55\comctl32.dll v 6.0.3790.3959 [English (United States)]
0x77530000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_5.82.3790.3959_x-ww_78FCF8D0\COMCTL32.dll v 5.82.3790.3959 [English (United States)]
0x77670000 C:\WINDOWS\system32\ole32.dll v 5.2.3790.3959 [English (United States)]
0x777B0000 C:\WINDOWS\system32\CLBCatQ.DLL v 2001.12.4720.3959 [English (United States)]
0x77B90000 C:\WINDOWS\system32\VERSION.dll v 5.2.3790.3959 [English (United States)]
0x77BA0000 C:\WINDOWS\system32\msvcrt.dll v 7.0.3790.3959 [English (United States)]
0x77C00000 C:\WINDOWS\system32\GDI32.dll v 5.2.3790.4396 [English (United States)]
0x77C50000 C:\WINDOWS\system32\RPCRT4.dll v 5.2.3790.4115 [English (United States)]
0x77D00000 C:\WINDOWS\system32\OLEAUT32.dll v 5.2.3790.4202 [English (United States)]
0x77DA0000 C:\WINDOWS\system32\SHLWAPI.dll v 6.0.3790.3959 [English (United States)]
0x77E40000 C:\WINDOWS\system32\kernel32.dll v 5.2.3790.4062 [English (United States)]
0x77F50000 C:\WINDOWS\system32\ADVAPI32.dll v 5.2.3790.3959 [English (United States)]
0x7C120000 C:\WINDOWS\system32\ATL71.DLL v 7.10.3077.0 [English (United States)]
0x7C340000 C:\WINDOWS\system32\MSVCR71.dll v 7.10.3052.4 [English (United States)]
0x7C3A0000 C:\WINDOWS\system32\MSVCP71.dll v 7.10.3077.0 [English (United States)]
0x7C800000 C:\WINDOWS\system32\ntdll.dll v 5.2.3790.3959 [English (United States)]
0x7C8D0000 C:\WINDOWS\system32\SHELL32.dll v 6.0.3790.4184 [English (United States)]
0x7FE00000 C:\WINDOWS\system32\OLEACC.dll v 4.2.5406.0 [Language Neutral]
vxp8602 (BOB member since 2005-03-01)
(BOB member since 2004-06-06)