blank page

server administration Web Intelligence 1.x/2.x Servers
1

Iam getting a blank page when click on create documents in webi 2.7.3 .Its happenning with only me.It was working fine untill couple of days.
Any suggestions.

Thanks in advance

rao (BOB member since 2003-06-02)

2

I think there could be a number of possibilities here. Check to ensure your WebI settings are the same as other users. Make sure you have proper access on Supervisor to access the reports. See if you can create a new user and have it accessed through your machine. This should tell you whether it is a machine issue on your machine, or a settings issue.

indy (BOB member since 2004-04-08)

3

Which report panel u r trying to use? Java or Active X

Do you have WSAD or Java S/W installed on your machine?

JaiGupta (BOB member since 2002-09-12)

4

User has access to create documents,create documents option is set to Enhanced viewer.
Its happening only with one user.

Any suggestion

rao (BOB member since 2003-06-02)

5

Check User Browser settings.

Does his settings allow him to download any Active X plugins. etc.

This might be the cause he is getting blank page.

Verify in Internet Options --> General Tab
Temporary internet files --> Settings -->View objects .

Does he have Webintelligence 2.7 Report Editor control
?

Check it out…

JaiGupta (BOB member since 2002-09-12)

6

Could you please let me know how can we check that user have Webintelligence 2.7 Report Editor control

Thanks for your help

rao (BOB member since 2003-06-02)

7

Thats what I explained …by going through Internet options

Verify in Internet Options --> General Tab
Temporary internet files --> Settings -->View objects --> Webintelligence 2.7/2.6 Report Editor control

JaiGupta (BOB member since 2002-09-12)

8

In viewobjects user have active xviewer and WEBINTELLIGENCE REPORT EDITOR CONTROL,SHOCKWAVE

rao (BOB member since 2003-06-02)

9

but hte same user on a different desktop/laptop has the same problem?

Alex

alex :it: (BOB member since 2002-08-23)

10

same user when uses the other desktops dose not have this problem.

rao (BOB member since 2003-06-02)

11

Has the problematic laptop done anything to try to prevent ActiveX from running? Has someone changed IE settings? Has someone run some sort of Adware/Spyware software and innoculated itself against Active X?

Anita Craig :us: (BOB member since 2002-06-17)

12

Anita,
The user seems to be having problem adter desktop services in our company send microsoft patch MSO 4-013 patch was sent to standard IE 5.5 SP2 user.

rao (BOB member since 2003-06-02)

13

I don’t know of any specific problems with that patch and ActiveX, since we don’t usually use ActiveX.

But I bet it was a security patch. Maybe it has something to do with only allowing administrators to install applications?

Here’s a shot in the dark. How about trying this.

Then, someone who has Administrative rights on that computer log in to Windows. Delete the ActiveX applet from IE.

Then log into WebI and try to create a document – causing the ActiveX applet to download and install (hopefully).

Does that help?

Anita Craig :us: (BOB member since 2002-06-17)

14

Anita,
User having problems have adminstrative right on the machine.Do you still want me to delete the active x applet from IE?

rao (BOB member since 2003-06-02)

15

rao – perhaps you’re at a point you need to submit a case to tech support – I’ve just offered some possible suggestions to pursue, and can’t give a definitive answer.

Anita Craig :us: (BOB member since 2002-06-17)

16

Anita,
Thansk for the help.I already opened a case with BusinessObjects.I will keep you posted about the resolution

rao (BOB member since 2003-06-02)

17

Rao,
Did you find a resolution for this yet?Keep us posted. Thanks.

BOB_DW (BOB member since 2004-08-26)