BusinessObjects Board

BCA publisher 6.5.2 http 404 error

scheduling Broadcast Agent (BCA)
#1

Have installed BCA publisher 6.5.2 successfully. Set up repository tables, created publisher group, set parameters, and synchronized recipient manager with supervisor. Started both publisher services successfully.
Get an http 404 file not found error message when I click on the publications link in Infoview. Infoview/Webi work fine.
It is a Win 2003 server, jsp envoirnment with Apache Tomcat.
Also get a “runtime error 481 Invalid picture” when I try to to open recipient manager. This is resolved after I reboot the box.
Anyone seen this before?..Any help is appreciated.
Thanks
KC

KCHEEMA (BOB member since 2005-12-07)

#2

We don’t use BCA Pub anymore, but I distinctly recall this issue.
I think it had to do with no virtual add’s in the httpd.conf file - I manually added them after the wijsp entries.
You also have to change the permissions on the virtual web site defs.
See BCA Publisher 6.1a

Sergei wrote an excellent step by step guide:

MikeD :south_africa: (BOB member since 2002-06-18)

#3

A known issue.

Solution:

copy the following two lines to the end of C:\Program Files\Business Objects\ThirdParties\apache\conf\http.conf:

jkMount /wijsp/.jsp ajp13
jkMount /wijsp/servlet/ ajp13

Restart server.

dirmiger :us: (BOB member since 2002-08-28)

#4

Thanks Mike, Don. I had modified the httpd.conf file to add the publisher entries. The BCA publisher services are also using the same windows logon as the WebI services and all services start fine. However I still get the Http 404 error
I am using Apache/Tomcat on Win 2003. What other permissions do I need to modify? Will I need to run the config tool after install of Publisher and update ORB?
Appreciate your input.
Thanks,
KC

KCHEEMA (BOB member since 2005-12-07)

#5

Hi, I just had this same problem and I have a list of settings to check. Hope it helps.

Problem

Receiving an HTTP 404 error when clicking on the Publication link in Infoview.

Reason

There were no entries in the httpd.conf file for Apache to point to the location for the BCAPublisher and BCAPublisherWILink sites installed on Tomcat.

Solution

We added the following lines to the httpd.conf for Apache:

JkMount /BCAPublisher/.jsp ajp13
JkMount /BCAPublisher/WILink/ ajp13

Also….

Set the full http path for the link in the bcapublisher.js file.

a. On the primary node or the node that contains the Websites for WebIntelligence and Publisher, verify that there are bcapublisher.js in the following directories:

\BusinessObjects Enterprise 6\broadcast agent publisher\Shared\plugin directory &

\BusinessObjects Enterprise 6\nodes\boa-jws-1\mycluster\IIS\nn\wiasp\scripts\plugins directory.

b. Copy the file bcapublisher.js from the following directory:

\BusinessObjects Enterprise 6\broadcast agent publisher\Shared\plugin directory to the

\BusinessObjects Enterprise 6\nodes<servername><clustername>\IIS\nn\wiasp\scripts\plugins directory and replace the old bcapublisher.js file.

NOTE - If there are more than one bcapublisher.js, make sure the bcapulisher.js file is replaced by the one found in

\BusinessObjects Enterprise 6\broadcast agent publisher\Shared\plugin directory.

The bcapublisher.js file size should be 2kb.

c. Change the following lines in the copied bcapublisher.js that is now located in \BusinessObjects Enterprise 6\nodes<servername><clustername>\IIS\nn\wiasp\scripts\plugins directory.

var url= “/BCAPublisherWILink/BCAPController.dll?sid=” + URLEncodeUTF8(sessionID) + “&uid=” + URLEncodeUTF8(userID) + “&_nextView=Publications&wilang=” + language;

url=url+"&skinpath=images/"+skin;

TO

var url= “http:///BCAPublisherWILink/BCAPController.dll?sid=” + URLEncodeUTF8(sessionID) + “&uid=” + URLEncodeUTF8(userID) + “&_nextView=Publications&wilang=” + language;

url=url+"&skinpath=images/"+skin;

***Test both the Servername as well as the IPAddress.

There should be two entries in this .js file that will need this change.
You should reboot the server after this change.

The reason you get the error is due to an incorrect or missing entries in the http.conf. Please find your httpd.conf file and update it with the two entries below at the bottom of the httpd.conf file.

JkMount /BCAPublisher/* ajp13
JkMount /BCAPublisherWILink/* ajp13

Stop and then re-start Tomcat and Apache.
Re-start WebIntelligence and the Publishing services.

Jaysea03 :us: (BOB member since 2003-06-18)

#6

Thanks-- Have verified the .js file and the httpd.conf entries. Everything seems to be in order. Did you run the config tool again after install of publisher. I am wondering if I need to update the ORB.

KCHEEMA (BOB member since 2005-12-07)

#7

I don’t think I had to rerun the Config tool…

dirmiger :us: (BOB member since 2002-08-28)

#8

Not sure if this would help at all but I having been receiving this error message today and have finally (hopefully) figured out what is causing this. We are using version 5.1.6 so this may not help. After checking the forums and looking around on the server I found out that we actually had no disk space available. I am currently in the process of cleaning this up and hopefully this will resolve the issue.

Hope this helps anyone with a similar issue.

MI_Magician :uk: (BOB member since 2005-10-27)