XCelsius shows blank canvas in developer mode

[system]

XCelsius shows blank canvas in developer mode and in preview mode it shows complete dashboard.Has anyone faced this problem?

Thanks
Harish

---

harishreddy (BOB member since 2006-05-11)

[system]

I suppose there is no point asking you if you have checked the visibility of components in the object browser. I know you are experienced but it’s relatively easy to click the global visibility icon by mistake. Well, not that easy actually.

Tell me it’s not another bug.

---

Cricri (BOB member since 2009-02-11)

[system]

Cricri,

I never had this issue before facing this issue from couple of days, i suppose its a new bug. Components are visible in object browser but when i select specific component it doesn’t show up.

Thanks
Harish

---

harishreddy (BOB member since 2006-05-11)

[system]

I’ve had similar issues before. Components that I can see on the canvas but can’t select. Components that i unhide but don’t appear. Usually closing and reopening Xcelsius “fixes” that, though sometimes a full restart is required.

Does the issue go away if you close/reopen Xcelsius?

---

andyafco (BOB member since 2009-01-31)

[system]

Andy,

No the issue is still there. I can see all objects in objects browser but nothing appers in canvas.

This is really a show stopper.

Thanks
Harish

---

harishreddy (BOB member since 2006-05-11)

[system]

Please keep the xlf. If nothing else, it is worth sending to BO for review. If you want, I can start collecting buggy xlfs. I wrote to bo yesterday and got a elpful reply regarding support. I know that there is only so much we can expect but I think it would be good to upload buggy xlfs so they don;t have to try to recreate the issue.

If you guys upload, I will keep them all and send them. With a description of the problem in text format please.

---

Cricri (BOB member since 2009-02-11)

[system]

Cricri,

Thanks for keeping track of the buggy issues. My XLF file size is 816 KB,there is a limit of 250 KB for this site so unfortunately i cannot upload.

Thanks
Harish

---

harishreddy (BOB member since 2006-05-11)

[system]

Guys,
try to do what I’m suggesting on this post and let me know.
This is a common issue, and I’m posting many times this solution. It would be nice send this to SAP and see their comments.

Properties not showing up

All, For some reason the properties window is not displaying for the latest version of my xlf file. I have searched the forum and have read the replies to the previous posts. I did delete the xcelsius settings via the registry. I also reinstalled xcelsius as well as changed my desktop screen size. Also stopped autohide for the properties window. None of these helped. I am only seeing the canvas properties. I was able to open up a previous version of the file and the properties window is show…

Hope this helps,

---

Luca Spinelli (BOB member since 2008-08-27)

[system]

Do you have SP1, FP1, FP2 installed?

---

MargaretG (BOB member since 2008-06-03)

[system]

Margaret,
Yes i have SPi, Fp1 and FP2 installed. We logged ina ticket with SAP tech support its the number of components which was causing trouble for us. We tried to delete some components and do work arounds this works fine now.

Thanks
Harish

---

harishreddy (BOB member since 2006-05-11)

[system]

Yes i have SPi, Fp1 and FP2 installed. We logged ina ticket with SAP tech support its the number of components which was causing trouble for us. We tried to delete some components and do work arounds this works fine now.

I am experiencing the same problem (nothing on canvas but preview/object browser shows compenents). I am not using that many components but tried deleting some anyway. I also tried the regedit above. Niether work. Can you explain more about the “work arounds” you did to get yours to work or does anyone know a solution to this bug?

thanks!

---

beandogger (BOB member since 2009-06-03)

[system]

I had this issue before and Luca’s fix worked.

just delete (or rename)this folder from the regedit:
HKEY_CURRENT_USER\Software\Business Objects\Xcelsius\Settings\en

---

elbeeuk (BOB member since 2008-11-24)

[system]

Yeah, I tried that.Well, I guess that is why you evaluate software before you buy. If we cannot remedy this bug we’ll b looking elsewhere. Any suggestions?

---

beandogger (BOB member since 2009-06-03)

[system]

Hi beandogger,
if you want you can remove your data from the excel sheet of your xcelsius and post your dashboard here. We will analyze it and then find a solution. Usually depending on the issue, my solution or Margaret solution were working fine.

Best Regards,

---

Luca Spinelli (BOB member since 2008-08-27)

[system]

I get this: “The Extension xlf is not allowed” when posting my file.

---

beandogger (BOB member since 2009-06-03)

[system]

Try zipping it, then post it here.

---

Andreas (BOB member since 2002-06-20)

[system]

Here it is.
dash3.zip (25.0 KB)

---

beandogger (BOB member since 2009-06-03)

[system]

Guys, I came here searching on the same issue. (Blank canvas in developer mode but everything appears in Preview mode)… Any solution on this issue… This has stopped my critical development.

---

tech_ags (BOB member since 2009-06-06)

[system]

I am not sure what the problem was… I deleted registry keys and it didnt worked and then after a while i gave up and closed laptop. In morning i checked again and here you go… it was working like charm… so not sure whether registry cleaning and restrat machine is the key…

---

tech_ags (BOB member since 2009-06-06)

[system]

Hi,

I have the same problem and when I installed fix pack three and re-installed Xcelsius it worked again.

FP3 should be available from the site, can’t upload because it is too big.

Good luck!

---

nielshuve (BOB member since 2009-07-05)